Justin Chavera
Mont Belvieu,TX
Summary
Dynamic Customer Service Representative with experience in supporting sales growth and resolving customer complaints. Skilled in team collaboration and product knowledge, driving service optimization and maintaining positive customer interactions.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
HEB Grocery Store
Mont Belvieu, Texas
07.2023 - Current
- Supported the sales to drive growth and development.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of merchandise displays.
- Resolved customer complaints with empathy and professionalism.
- Collaborated with team members to improve service efficiency.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Barbers Hill ISD
9600 Eagle Drive, Mont Belvieu, TX 77523Skills
- Customer relationship management
- Product knowledge
- Order processing
- Crisis resolution
- Visual merchandising
- Service optimization
- Sales support
- Team collaboration
- Effective communication
- Time management
- Active listening
- Problem solving
Certification
Transportation Worker Identification credential - TSA, Issued - 2025
Timeline
Customer Service Representative
HEB Grocery Store
07.2023 - Current
High School Diploma -
Barbers Hill ISD