JUSTIN CLAYTON
Virginia Beach,VA
Summary
Dynamic and results-driven professional with a proven track record in management, sales, marketing, project management, and public relations. Experienced in leading teams, cultivating client relationships, and driving brand development initiatives, resulting in consistent business growth. Excels in fostering positive client relationships, maintaining portfolios, and delivering excellence.
Overview
3
3
years of professional experience
Work History
Sr. Financial Services Rep
Langely Federal Credit Union
03.2024 - Current
- Data Entry: Record every member interaction and follow up utilizing Salesforce as a customer relationship management tool.
- Teamwork: Collaborated with team members to identify opportunities for increasing revenue and improving performance.
- Account Management: Provided personalized financial advice to members and offer recommendations on how they can best use their money.
- Sales: Process over $100,000 monthly in personal loans, auto loans, lines of credit, and credit cards.
Assistant Branch Manager
Enterprise Mobility
01.2023 - 02.2024
- Sales Training: Achieves overall sales performance by coaching Management Trainees in refining sales techniques through roleplaying customer interactions and objections
- Asset Protection: Reduces vehicle theft and fraud incidents by meticulously managing 300+ car rental accounts, ensuring regular maintenance checks and prompt payment updates
- Revenue Growth: Generates a 25% boost in branch revenue by spearheading the implementation of a strategic growth plan, increasing the car fleet size from 252 to 323 vehicles
- Local Partnerships: Cultivates enduring partnerships with local body shops by conducting monthly performance reviews on customer service and rental availability, resulting in a 15% increase in brand loyalty and establishing a loyal and consistent client base for the branch.
Management Trainee
Enterprise Mobility
06.2022 - 01.2023
- Customer Service Leadership: Led branch as primary customer service representative, achieving the highest customer service score in Norfolk with an outstanding rating of 88/100, demonstrating a commitment to delivering unparalleled service excellence
- Client Relationship Management: Cultivated and maintained client relationships with organizations such as the U.S Military, Fire Stone, and Old Dominion University, resulting in consistent business partnerships and substantial revenue growth for the branch
- Reservation Management: Demonstrated exceptional multitasking prowess by efficiently managing and fulfilling 25 reservations daily while ensuring each vehicle met customers' specific needs, resulting in consistently high levels of satisfaction and customer loyalty
- Sales Leader: Earned prestigious recognition as a top performer by qualifying for three exclusive Enterprise Elite Events, a distinguished honor reserved solely for Management Trainees ranking among the top 15 in sales across the Hampton Roads area
Area Director
Arc Marketing Group
11.2021 - 06.2022
- High-Volume Interview Efficiency: Collaborated with a recruiter to create targeted job ads on platforms like Indeed, ZipRecruiter, and LinkedIn, resulting in the ability to conduct an average of 30 first and second-round interviews weekly through streamlined Applicant Stream processes
- Revenue Generation: Generated weekly revenue stream of $1,500 to $2,000 by proactively engaging in face-to-face sales within prominent big box retailers, effectively acquiring new customers and promoting AT&T services
- Brand Development: Conducted weekly meetings with the brand manager to strategize and refine a brand identity tailored to appeal to young adults aspiring to pursue entrepreneurship, enhancing brand recognition and relevance within the target audience
- Fortune 500 Client Portfolio Management: Maintained and managed a diverse client portfolio comprising Fortune 500 companies, including AT&T, BJ's Wholesale Club, Apple, and Samsung, fostering strong client relationships and contributing to ongoing business growth and retention.
Education
Bachelors Of Science - Design Management
Radford University
09.2020
Skills
- Brand Development
- Budget Creation & Management
- Business Development
- Client Relationship Management
- Data Analysis & Report Generation
- Employee Management & Development
- Project Management
- Public Relations
- Sales & Marketing (Traditional & Digital)
- MS Office, Google Suite, & Adobe Creative Suite
Leadershipandawards
- 2023: Attended Enterprise Assistant Branch Managers' Conference
- 2022: Awarded Top Leader Award by Smart Circle at Regional Keys to Success Conference
- 2021: Attended National Leaders Event for Top Sales Professionals
- 2019: Parliamentarian for Diversity Awareness Programming Board
- 2018: Treasurer for Diversity Awareness Programming Board
- 2017: Treasurer for Radford's NAACP Chapter
Timeline
Sr. Financial Services Rep
Langely Federal Credit Union
03.2024 - Current
Assistant Branch Manager
Enterprise Mobility
01.2023 - 02.2024
Management Trainee
Enterprise Mobility
06.2022 - 01.2023
Area Director
Arc Marketing Group
11.2021 - 06.2022
Bachelors Of Science - Design Management
Radford University
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