Justin Cook
Tucson
Summary
Dynamic leader with a proven track record at MOD Pizza, excelling in labor cost controls and servant leadership. Elevated customer experience to top 10% company-wide, mentoring 6 GMs to leadership roles. Demonstrates exceptional interpersonal skills and a hands-on approach, ensuring maximum profitability and outstanding team development.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager of Operations
MOD Pizza
06.2023 - Current
- Quickly developed team to delivery in key metrics such as Labor, COGS and Customer Experience Rating (currently leading Southern AZ. and consistently in the top 10% in the company)
- Continuously developing and promoting leaders to support the growing and evolving district. Taking on stretch assignments such as field leader development meetings and serving as a multi-unit manager.
- Proudly representing MOD at job fairs and community outreach as a second chance hiring company partnering with Arizona at work and Goodwill among others.
- Launched Grand Openings at 4 of 8 Tucson MOD locations.
General Manager of Operations
MOD Pizza
07.2018 - 06.2023
- Promoted from entry level position to high performing leadership role.
- Maintained high standards to consistently achieve maximum profitability and lead the region in guest satisfaction in 2022.
- Mentored and developed multiple leaders to contribute to company growth including 6 current GMs
- Weathered the storm of 2020 and came out stronger. Proudly making significant profits through the pandemic to contribute to the survival and success of the comapany
Certified Training Server
Sullivans Steak House
06.2013 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. AKA "EMBRACING THE CHAOS"
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new staff ensuring a full understanding of our comprehensive menu and service standards
- 3 time Employee of the month recipient
Certified Culinary Trainer
Olive Garden
03.1997 - 01.2000
- First Real Job: Started as dishwasher (grinding since day 1!)
- Worked up to a BOH trainer, learning all positions in the kitchen.
- Learned, and re-learned, a ton in these years in between. I know this business well. I know all business is built on relationships.
Education
Diploma -
Canyon Del Oro High School
Oro Valley, AZBusinesses Administration
Southern New Hampshire University
Hooksett, NHSkills
- Servant Leadership
- Interpersonal Skills
- Hands on Approach
- Highly Collaborative
- Efficiency Expert
- Coaching and Mentoring
- Time Management
- Always Hungry!
Certification
Food Safety Manager Certified 2019
G Chip Recipient 2021
Timeline
General Manager of Operations
MOD Pizza
06.2023 - Current
General Manager of Operations
MOD Pizza
07.2018 - 06.2023
Certified Training Server
Sullivans Steak House
06.2013 - 10.2016
Certified Culinary Trainer
Olive Garden
03.1997 - 01.2000
Diploma -
Canyon Del Oro High School
Businesses Administration
Southern New Hampshire University