Justin Cooks
San Antonio,TX
Summary
Dedicated professional eager to embrace challenges while leveraging strong problem-solving and task prioritization skills to drive team success. Committed to supporting team objectives and enhancing business outcomes through a proactive approach to assigned tasks. Demonstrates exceptional abilities in customer service, time management, and trend analysis, complemented by a talent for troubleshooting and developing effective solutions. Recognized for excellent verbal and written communication skills, fostering positive relationships, and consistently exceeding performance goals.
Overview
6
6
years of professional experience
Work History
Team Leader
Regal Alamo Quarry
San Antonio, TX
10.2024 - Current
- Led team in achieving operational goals through effective workflow management.
- Mentored staff, enhancing performance and fostering a collaborative environment.
- Developed strategies for inventory management, reducing costs and waste.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Floor Staff Member
Regal Alamo Quarry
SAN ANTONIO, TX
12.2021 - 10.2024
- Connected with customers, greeting each promptly and offering above-and-beyond support.
- Processed customer transactions with POS register system to accurately handle cash, card and mobile payments.
- Cross-trained in multiple customer-facing and back-end positions to meet store needs.
- Collaborated with fellow team members to achieve daily sales goals and complete assigned tasks.
- Informed customers of promotions and special offers to increase sales.
- Operated cash registers, processed transactions accurately, and handled customer payments.
- Collaborated with team members to streamline concession operations during peak hours.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
Team Member
Target
SAN ANTONIO, TX
10.2023 - 01.2024
- Completed numerous orders and projects per shift with high accuracy.
- Supported fellow team members with regular tasks and activities.
- Restocked supplies to keep teams productive.
- Maintained cleanliness and organization of store displays.
- Assisted customers with inquiries and provided exceptional service.
Staff Member
Whataburger
SAN ANTONIO, TX
09.2020 - 06.2021
- Kept workspace clean, neat and free of safety hazards or productivity impediments.
- Collaborated with various departments to complete tasks efficiently and within deadlines.
- Received, handled and stored food deliveries.
- Followed proper food safety procedures when handling raw ingredients or cooked dishes.
- Washed dishes, utensils, and cooking equipment to maintain clean workspace.
Education
High School -
Jubilee San Antonio
SAN ANTONIO, TX05-2022
Cybersecurity
San Antonio College
San Antonio, TX05-2027
Skills
- Adaptability and flexibility
- Multitasking capabilities
- Cash Handling
- Excellent communication
- Task prioritization
- Relationship building
- Problem-solving abilities
- Physical stamina
- Time management
- Multitasking
- Customer service
- Data entry
LANGUAGE
English Native
Tagalog Advanced
Timeline
Team Leader
Regal Alamo Quarry
10.2024 - Current
Team Member
Target
10.2023 - 01.2024
Floor Staff Member
Regal Alamo Quarry
12.2021 - 10.2024
Staff Member
Whataburger
09.2020 - 06.2021
High School -
Jubilee San Antonio
Cybersecurity
San Antonio College