Justin Corsello
Erie,CO
Summary
Results-driven Customer Experience Manager with proven skills in relationship building and problem-solving. Expert in managing escalated customer issues, ensuring satisfaction, and driving repeat business.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
Michaels
Westminster, CO
09.2024 - 03.2026
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Resolved customer inquiries effectively, contributing to high satisfaction rates and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Executed daily sales operations, ensuring consistent achievement of targets and goals.
Sales Associate
Michaels Arts and Crafts
Westminster, CO
02.2024 - 09.2024
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained organized displays and ensured stock was replenished for optimal visibility of merchandise.
- Processed transactions accurately using point-of-sale systems, contributing to efficient checkout operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Under Armour
Thornton, CO
10.2022 - 01.2024
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions efficiently using POS systems, ensuring accuracy in sales reporting.
- Maintained organized merchandise displays to attract customer interest and optimize sales potential.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Retail Sales Associate
Office Depot Inc
Arvada, CO
08.2021 - 07.2022
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted with inventory management, ensuring accurate stock levels and product availability.
- Processed sales transactions using point-of-sale systems, maintaining accuracy in cash handling.
- Collaborated with team members to create visually appealing merchandise displays, enhancing store aesthetics.
- Helped customers complete purchases, locate items, and join reward programs.
Warehouse Worker
Atlantic Relocation Systems
Denver, CO
06.2019 - 08.2019
- Collaborated with team members to meet daily shipping and receiving targets.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
Education
High School Diploma -
Jeffco Virtual Academy
Lakewood, COSkills
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
- Customer feedback management
- Staff monitoring
- Relationship building
- Customer service
- Problem-solving skills
Timeline
Customer Experience Manager
Michaels
09.2024 - 03.2026
Sales Associate
Michaels Arts and Crafts
02.2024 - 09.2024
Sales Associate
Under Armour
10.2022 - 01.2024
Retail Sales Associate
Office Depot Inc
08.2021 - 07.2022
Warehouse Worker
Atlantic Relocation Systems
06.2019 - 08.2019
High School Diploma -
Jeffco Virtual Academy