Summary
Work History
Education
Skills
Timeline
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Justin Cottrell

Richmond ,Texas

Summary

Driven automotive professional successful at managing parts and replacing components

Knowledgeable automotive professional with background servicing both foreign and domestic vehicles

Frequently commended for work quality and speed

Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair

Excellent customer service, time management and multitasking abilities.

Hardworking Automotive Technician with 15 years of experience in field

Positive and upbeat individual with enthusiasm for work and understanding of good customer service

Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives

Work History

Service Technician

CarMax
Houston
08 2019 - Current
  • Repairing or replacing broken parts
  • Performing routine maintenance and repairs experience with all makes and models and doing bumpers, interior, diag, air conditioning, suspension, gasket replacements.
  • Explaining issues and repair options
  • State Inspector
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Reduced vehicle downtime by performing regular maintenance checks and resolving potential problems.

Delivery Driver

Pizza Hut
Richmond
11 2025 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Upheld high standards of professionalism while representing the company during interactions with customers
  • Prepared orders and washed dishes

CSR, Sales

Advance Auto Parts
Richmond
03 2021 - 08 2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Technician

Firestone
Sugar Land
03 2016 - 07 2019
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed safety and emissions inspections.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.

Education

Certificate - Automotive

ATI
North Richland Hills
03.2009

Skills

  • Vehicle inspections
  • Scheduled services
  • Hand and power tools
  • Quality assurance inspections
  • Managing parts
  • Preventive Maintenance
  • Brake systems understanding
  • Preparing work orders
  • Changing tires
  • Inventory organizing
  • Replacing parts
  • Customer Relations
  • Ordering supplies
  • Ticket writing
  • Service Scheduling
  • Forklift safety
  • Workshop Organization
  • Maintenance and Repair
  • Attention to Detail
  • Decision-Making

Timeline

Service Technician

CarMax
08 2019 - Current

Delivery Driver

Pizza Hut
11 2025 - Current

CSR, Sales

Advance Auto Parts
03 2021 - 08 2023

Technician

Firestone
03 2016 - 07 2019

Certificate - Automotive

ATI

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Justin Cottrell