Justin Cowles
Simi Valley,CA
Summary
Dynamic manager with a proven track record at In-N-Out Burger, excelling in conflict resolution and team leadership. Successfully improved employee performance through effective training and mentoring, while managing budgets to enhance profitability. Skilled in resource allocation and customer service, fostering a positive work environment that boosts morale and retention.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Proactive and meticulous Manager with over 10 years of experience in the food industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
23
23
years of professional experience
Work History
Manager
In-N-Out Burger
07.2003 - 09.2025
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Shipping and Receiving Clerk
Bed, Bath and Beyond
09.2002 - 04.2003
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Sorted and delivered materials to different work areas and staff.
Education
Associate of Arts - Journalism
06-2007
- Political Science Club Founder and President
- Extracurricular Activities: School Newspaper Editor
Skills
- Marketing
- Contract management
- Resource allocation
- Clear communication
- Performance evaluations
- Performance management
- Complex Problem-solving
- Policy and procedure development
- Staff training and development
- Decision-making
- Product management
- Schedule preparation
- Business development
- Documentation and reporting
- Conflict resolution
- Inventory management
- Team leadership
- Relationship building
- Recruiting and interviewing
- Regulatory compliance
- Coaching and mentoring
- Policy implementation
- Shift scheduling
- Operations management
- Customer service
- Employee onboarding
- Disciplinary techniques
Certification
Food Service Handler Management Certified
Timeline
Manager - In-N-Out Burger
07.2003 - 09.2025
Shipping and Receiving Clerk - Bed, Bath and Beyond
09.2002 - 04.2003
Moorpark Community College - Associate of Arts, Journalism
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