Justin Crain
Denton,TX
Summary
Customer-focused professional with successful a 10-year career in the service industry. 8 Years of face to face customer service. Understanding of working with customers to resolve issues in a timely manner. Strong organizational skills and work well in stressful situations, whether alone or with a team. Strong and clear effective communication and attention to detail. Eager and quick to learn new skills.
Overview
9
9
years of professional experience
Work History
Floor Manager
Lantern Ink
Denton, TX
03.2021 - Current
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
Cashier/Customer Service
Velo Republic
Denton, TX
01.2020 - 03.2021
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Developed rapport with regular customers and offering personalized service.
- Answered any customer questions about inventory and services.
- Answered phones to schedule appointments and answer basic customer concerns.
Butcher Shop Clerk
Bartonville Store
Denton, TX
01.2020 - 02.2021
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- answered phones to set reservations and answer customer concerns.
- Increased sales through effective upselling of specialty meats and related products.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted in inventory management for optimal product availability and freshness.
Chef
Hannah's Off The Square
Denton, TX
02.2015 - 01.2019
- Worked with customers directly to cater parties
- Worked directly with unsatisfied customers to resolve issues
- Listened to customer feedback to create a better experience
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
Education
High School Diploma -
Aledo High School
Associate of Arts - Culinary Arts
Culinary School of Fort Worth
Fort Worth, TXSkills
- Customer service
- Time management
- Organizational skills
- Adaptability and flexibility
- Effective communication
- Strong attention to detail
- Intermediate computer skills
- Quality assurance
- Works well under pressure
- Self Starter
Timeline
Floor Manager
Lantern Ink
03.2021 - Current
Cashier/Customer Service
Velo Republic
01.2020 - 03.2021
Butcher Shop Clerk
Bartonville Store
01.2020 - 02.2021
Chef
Hannah's Off The Square
02.2015 - 01.2019
High School Diploma -
Aledo High School
Associate of Arts - Culinary Arts
Culinary School of Fort Worth