Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Crooks

Ames

Summary

Results-oriented professional with extensive experience in team leadership and customer service. Known for strong problem-solving abilities and attention to detail, contributing to improved team effectiveness and customer satisfaction during peak operations.

Overview

11
11
years of professional experience

Work History

Crew Trainer

McDonald's Restaurant
Ames
03.2024 - 12.2025
  • Led onboarding sessions for new hires, equipping them with essential knowledge of company policies and procedures.
  • Assessed crew performance in the field, delivering constructive feedback and guidance to improve team effectiveness.
  • Provided feedback to crew on performance and adherence to company policies.
  • Supported management in upholding high customer service standards during peak hours, enhancing customer satisfaction.
  • Conducted regular inventory checks to ensure stock availability and freshness.
  • Maintained cleanliness and organization of workstations in compliance with health regulations.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Residential Roofer

Allied Exterior
Johnston
05.2015 - 11.2024
  • Installed roofing materials on residential properties following safety protocols.
  • Conducted thorough roof inspections, documented damage, and recommended appropriate repair or replacement solutions to homeowners.
  • Inspected roofs for damage and recommended necessary repairs to homeowners.
  • Diagnosed and identified sources of leaks, developing plans for repairs from total tear-offs to patchwork.
  • Followed local building codes while installing new roofs or repairing existing ones.
  • Assisted in training new roofers on techniques and safety practices.
  • Trained and oversaw individuals in roofing system installations.
  • Reviewed final work to ensure compliance with quality standards prior to job site departure.
  • Maintained high standards of quality workmanship by consistently double-checking completed tasks for accuracy.

Education

Comptia A+, Security+ - Cyber Security

Pivot Tech
Nashville, TN
06-2026

GED -

DMACC
Boone, Iowa
10-2008

Skills

  • Customer service
  • Team collaboration
  • Team leadership
  • Problem-solving
  • Task prioritization
  • Multitasking and organization
  • Reliability and punctuality
  • Attention to detail
  • Sales support
  • Technical documentation
  • Network troubleshooting
  • Incident response
  • Equipment maintenance
  • Cybersecurity fundamentals

Timeline

Crew Trainer

McDonald's Restaurant
03.2024 - 12.2025

Residential Roofer

Allied Exterior
05.2015 - 11.2024

Comptia A+, Security+ - Cyber Security

Pivot Tech

GED -

DMACC
Justin Crooks