Justin Dana
Virginia Beach,VA
Summary
Driven by a goal-oriented mindset, I excelled at Priority Chevrolet, enhancing customer loyalty through exceptional service and communication. My technical knowledge and customer service skills led to surpassing sales targets and significantly increasing repeat business. Expert in multitasking and workflow management, I consistently delivered superior customer experiences, contributing to the dealership's reputation for excellence. Hardworking employee enthusiastic about learning Human Resources field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Service Advisor
Priority Chevrolet
Chesapeake, VA
11.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Service Greeter
Priority Chevrolet
Chesapeake, VA
08.2019 - 11.2023
- Supported sales team by introducing potential clients to available vehicles on the showroom floor.
- Enhanced customer satisfaction by providing a warm and friendly welcome upon arrival at the dealership.
- Promoted additional services or products when appropriate for superior value-added experiences for clients.
- Developed strong relationships with clientele, leading to increased repeat business and referrals.
- Expedited check-out process by preparing invoices ahead of time for faster transactions.
- Contributed to dealership reputation through exceptional attention to detail and commitment to excellent customer experience.
- Managed, on average, 200+ customers monthly, while giving thorough updates and keeping a detailed and professional portfolio of each customers records.
- Demonstrated adaptability by flexibly attending various tasks as per business requirements including administrative support or event coordination.
- Handled customer inquiries with professionalism, directing them to appropriate departments as needed.
Education
Bachelor of Science - Sociology
Old Dominion University
Norfolk, VAAssociate of Science - Sociology
Tidewater Community College
Virginia Beach, VASkills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Excellent Communication
- Team player mentality
Accomplishments
- Awarded "All Beach District" on my high school varsity football team.
- Played varsity football from freshman to senior year of high school.
Timeline
Service Advisor
Priority Chevrolet
11.2023 - Current
Service Greeter
Priority Chevrolet
08.2019 - 11.2023
Bachelor of Science - Sociology
Old Dominion University
Associate of Science - Sociology
Tidewater Community College