Justin Dawson
Hampton,GA
Summary
Dynamic professional with a proven track record at Amazon Warehouse Fulfillment, enhancing quality assurance processes that reduced customer complaints by 30%. Skilled in data analysis and effective communication, I excel in project management and team building, driving operational efficiency and fostering positive workplace culture.
Overview
15
15
years of professional experience
Work History
Package Handler
Federal Express Ground
Ellenwood, GA
01.2026 - Current
- Sorted packages efficiently for timely dispatch and delivery.
- Operated hand-held scanners to track package movements accurately.
- Loaded and unloaded freight from delivery trucks safely and effectively.
- Collaborated with team members to meet daily operational goals smoothly.
- Followed safety protocols to ensure a secure working environment at all times.
- Maintained cleanliness and organization within the work area consistently.
Inventory Control/Quality Assurance Associate
Amazon Warehouse Fulfillment
Union City, GA
05.2024 - Current
- Conducted detailed product audits for electronic devices, ensuring compliance with strict industry standards and company procedures, resulting in a 30% decrease in customer complaints.
- Implemented an improved random sampling method that improved quality checks, enhancing productivity by 25%.
- Developed comprehensive quality reports and provided proactive communication to merchandising teams, improving product turnaround time by 15%.
- Guided a cross-functional team of technicians and warehouse staff incoming product characteristics, improving the accuracy of quality assurance assessments.
- Led special projects to streamline the audit process, which contributed to a 10% overall increase in distribution center efficiency.
- Worked closely with vendors to rectify and negotiate solutions for product issues, supporting positive relationships and ensuring high quality standards.
Administrative Assistant
Axiom-Titan International Corporation Inc
Sunrise, FL
08.2018 - Current
- Administered payroll and supported proper documentation of employee personnel.
- Automated office operations for managing client correspondence, payment schedules, and data communications.
- Maintained impeccable office organization to support efficiency, professionalism, and performance goals.
- Managed, scheduled, and coordinated office functions and activities for employees.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Handled scheduling and managed prompt and effective allocation of resources and calendars.
- Sustained office efficiency by implementing and planning office systems, equipment procurement, and layouts.
- Managed office budget to handle inventory, postage, and vendor services.
- Created and managed budgets for travel, training, and team-building activities.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Helped in recruiting, onboarding, and training new employees.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented quality control measures to uphold company standards.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Used judgment and initiative in handling confidential matters and requests.
- Completed thorough opening, closing, and shift change functions to support operational standards each day.
Delivery Associate
Daybreak Logistics LLC
Atlanta, GA
08.2023 - 03.2025
- Successfully completed average of 150-200 deliveries per day, ensuring on-time delivery to customers
- Maintained high customer satisfaction rating of 96% through professional and courteous service
- Achieved perfect driving record by adhering to all safety and traffic regulations
Customer Services Manager
DEHCO
Miami, FL
03.2011 - 07.2018
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Established relationships with customers through proactive communication initiatives.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and eased effective resolutions to disputes.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided guidance and support to customer service representatives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Produced thorough, exact, and prompt reports of project activities.
- Gathered customer feedback and watched satisfaction levels.
Education
Associate Of Business Administration - Business
Southern New Hampshire University
Hooksett, NH09-2027
Skills
- Office administration
- Budget management
- Customer service
- Employee training
- Project management
- Team building
- Data analysis
- Effective communication
- Professional and courteous
- Organizational skills
- Problem resolution
- Staff hiring
- Report preparation
- Workflow planning
- Technical ability
- Document management
- Clerical support
- Reliability
- Excellent communication
- Employee supervision
- Supply chain management
- Business administration
Timeline
Package Handler
Federal Express Ground
01.2026 - Current
Inventory Control/Quality Assurance Associate
Amazon Warehouse Fulfillment
05.2024 - Current
Delivery Associate
Daybreak Logistics LLC
08.2023 - 03.2025
Administrative Assistant
Axiom-Titan International Corporation Inc
08.2018 - Current
Customer Services Manager
DEHCO
03.2011 - 07.2018
Associate Of Business Administration - Business
Southern New Hampshire University