Summary
Overview
Work History
Education
Skills
Areas Of Strength And Expertise
Affiliations
References
Timeline
Generic

Justin Day

Denver,CO

Summary

Accomplished General Manager with a demonstrated history of driving sales growth exceeding 10% annually at Yuma Way through effective strategic planning and leadership. Recognized for operational excellence and customer service, achieving the highest grossing store accolade. Proficient in Microsoft Office Suite, with a strong focus on team development and rigorous compliance standards. Career aspirations include leveraging expertise to further enhance business performance and team dynamics.

Overview

14
14
years of professional experience

Work History

GENERAL MANAGER

Yuma Way
Denver, Colorado
02.2020 - Current
  • Sales Leadership: Direct and oversee sales strategies across multiple retail locations, driving revenue growth and achieving sales targets
  • Goal Setting and Performance Management: Establish sales goals and performance metrics for each store within the district, regularly monitor progress, and provide guidance and support to ensure goals are met or exceeded
  • Team Development: Recruit, train, and develop store managers and sales staff, fostering a culture of excellence, accountability, and customer service orientation
  • Operational Excellence: Ensure consistent adherence to operational standards, including inventory management, compliance with regulatory requirements, and customer service best practices
  • Market Analysis and Strategy Development: Conduct market analysis to identify trends, opportunities, and competitive threats, develop and implement strategic initiatives to capitalize on market dynamics and maximize sales potential
  • Communication and Collaboration: Serve as a liaison between corporate headquarters and store teams, effectively communicate company policies, initiatives, and expectations, and facilitate collaboration and alignment across locations
  • Performance Evaluation and Reporting: Conduct regular performance evaluations, analyze sales data and operational metrics, prepare comprehensive reports and presentations for senior management, highlighting key achievements, challenges, and actionable insights
  • Key Achievements: Highest Grossing store in company for two years
  • No compliance infractions
  • Increase sales over 10% year over year
  • Developed client relationships with key vendor to provide the best quality products

MANAGER/TOUR GUIDE

Denver Patio Ride
Denver, Colorado
06.2012 - Current
  • Marketing Strategy: Develop and implement marketing strategies to promote bike bar tours, including online campaigns, social media engagement, and partnerships with local businesses and tourist attractions
  • Customer Service Excellence: Ensure exceptional customer experiences by providing personalized service, addressing customer inquiries and concerns promptly, and maintaining a welcoming and inclusive atmosphere onboard bike bar tours
  • Compliance and Safety: Uphold compliance with local regulations and safety standards, including alcohol service regulations, traffic laws, and COVID-19 protocols, conducting regular inspections and training sessions to ensure adherence
  • Sales and Revenue Generation: Drive sales growth by identifying opportunities for upselling and cross-selling, implementing promotional offers and packages, and cultivating relationships with corporate clients, event planners, and tourism agencies to secure group bookings
  • Team Leadership and Training: Recruit, train, and supervise bike bar staff, including tour guides and bartenders, providing ongoing coaching and feedback to optimize performance and enhance customer satisfaction
  • Operational Efficiency: Oversee day-to-day operations of bike bar tours, including route planning, equipment maintenance, and inventory management, streamlining processes to maximize efficiency and minimize downtime
  • Financial Management: Manage budgetary allocations, monitor expenses, and analyze financial performance metrics to identify opportunities for cost savings and revenue optimization
  • Key Achievements: Strategic Partnership Development: Established and nurtured mutually beneficial partnerships with local businesses, tourist attractions, and hospitality venues, enhancing the overall bike bar experience for customers and increasing referral traffic
  • Booked over 350 bike bars per year personally
  • Achieved full compliance with regulatory requirements and safety standards, resulting in zero compliance violations and accidents during tenure

Pedicab Driver

Denver Pedicabs
Denver, CO
04.2011 - Current
  • Promoted local tourism by showcasing Denver's cultural and recreational highlights.

Ticket Taker/Usher

Colorado Rockies
Denver, CO
04.2015 - 09.2015
  • Verified customer's ticket information and scanned tickets to ensure validity.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.

Education

Bachelor's Degree - Journalism/Public Relations, Sports Media Minor

University of Denver
Denver, CO

Associates Degree - Criminal Justice

Monroe Community College
Rochester, NY

Skills

  • Leadership and Team Management
  • Operations Management
  • Customer Service Excellence
  • Sales and Revenue Growth
  • Budgeting and Financial Management
  • Vendor and Supplier Management
  • Strategic Planning
  • Safety and Compliance
  • Hospitality Operations
  • Marketing and Promotions
  • Microsoft Office Suite (Excel, Dynamics, PowerPoint, Power BI, Project)

Areas Of Strength And Expertise

  • Leadership and Team Management
  • Operations Management
  • Customer Service Excellence
  • Sales and Revenue Growth
  • Budgeting and Financial Management
  • Vendor and Supplier Management
  • Strategic Planning
  • Safety and Compliance
  • Hospitality Operations
  • Marketing and Promotions
  • Microsoft Office Suite (Excel, Dynamics, PowerPoint, Power BI, Project)

Affiliations

  • MLB Ballpark Enthusiast 22 visited
  • Snowboarder
  • Music Lover

References

References available upon request.

Timeline

GENERAL MANAGER

Yuma Way
02.2020 - Current

Ticket Taker/Usher

Colorado Rockies
04.2015 - 09.2015

MANAGER/TOUR GUIDE

Denver Patio Ride
06.2012 - Current

Pedicab Driver

Denver Pedicabs
04.2011 - Current

Bachelor's Degree - Journalism/Public Relations, Sports Media Minor

University of Denver

Associates Degree - Criminal Justice

Monroe Community College

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Justin Day