Justin Deaton
Summary
Experienced with clinical operations, program development, and patient care. Utilizes evidence-based practices to improve patient outcomes and streamline processes. Track record of leading multidisciplinary teams with focus on quality and efficiency.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Clinical Operations Manager
Newport Healthcare
Charlotte, NC
06.2026 - Current
- Directed clinical operations, ensuring compliance with regulatory standards and best practices.
- Developed and implemented treatment protocols to enhance patient care quality and outcomes.
- Managed multidisciplinary teams, fostering collaboration among healthcare professionals for effective service delivery.
- Evaluated program effectiveness through data analysis, driving continuous improvement initiatives across clinical services.
- Oversaw daily activities and interactions with patients.
- Facilitated implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals.
Clinical Director of Enhanced Services
Support Incorporated
Gastonia, North Carolina
12.2024 - 06.2026
- Recruited individuals bringing talent, well-developed skills sets and passion for helping others, effectively building exceptionally gifted team of personnel.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance, and service utilization.
- Ensured model fidelity across department specific evidenced based practices.
- Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
Day Treatment Clinical Supervisor
Support Incorporated
08.2022 - 12.2024
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Assessed clients, determined needs, and managed care.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Managed caseloads effectively, ensuring timely assessments, treatment planning, and progress monitoring.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Improved client outcomes by implementing evidence-based treatment plans and clinical interventions.
Therapeutic Foster Care Case Manager
Support Incorporated
08.2018 - 08.2022
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in therapeutic foster care case management.
- Provided crisis intervention services to prevent disruptions in placements and ensure child safety.
- Promoted positive outcomes for children by advocating for their best interests during court hearings and agency meetings.
- Conducted regular home visits to assess the stability of foster homes and provide additional support as needed.
- Managed caseloads effectively through prioritizing tasks, meeting deadlines, and maintaining open communication with all parties involved in the child''s care plan.
- Improved family relationships through providing guidance on effective communication and conflict resolution techniques.
Intensive In-Home Qualified Professional
Support Incorporated
08.2017 - 08.2018
- Maintained professionalism throughout all interactions with clients, families, team members, supervisors, and other service providers.
- Advocated for clients'' needs and rights by participating in case conferences, and community meetings as needed.
- Facilitated communication within families by modeling effective communication skills and promoting open dialogue during family therapy sessions.
- Increased client engagement by establishing rapport and trust, using active listening and empathy during sessions.
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
05-2022
Bachelor of Arts - Psychology
University of North Carolina At Charlotte
12-2013
Skills
- Clinical Training
- Team Supervision
- Clinical assessment
- Clinical Instruction
- Medical Records Management
- Patient Education
- HIPAA
- Documentation requirements
- Therapeutic Intervention
- Multidisciplinary Collaboration
- Clinical quality improvement
Certification
- Licensed Clinical Mental Health Counselor (#17626) - Licensed by the North Carolina Board of LCMHC
Timeline
Clinical Operations Manager
Newport Healthcare
06.2026 - Current
Clinical Director of Enhanced Services
Support Incorporated
12.2024 - 06.2026
Day Treatment Clinical Supervisor
Support Incorporated
08.2022 - 12.2024
Therapeutic Foster Care Case Manager
Support Incorporated
08.2018 - 08.2022
Intensive In-Home Qualified Professional
Support Incorporated
08.2017 - 08.2018
Bachelor of Arts - Psychology
University of North Carolina At Charlotte
Master of Arts - Clinical Mental Health Counseling
Liberty University