Michelle Peterson
Summary
Clinical operations professional with expertise in chronic care management. Diligent registered nurse with robust background in streamlining clinical operations and enhancing workflow efficiency.
Overview
11
11
years of professional experience
Work History
Clinical Operations Manager
Ennoble Care
03.2019 - Current
- Identify opportunities to improve clinical practices, devise strategies and implement plans to increase patient care standards and enhance operational procedures.
- Recruit train, and mentor new employees, fostering their professional development within the organization.
- Conduct performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
- Communicate effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Delegate tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Oversee overall operation of nursing services and patient care.
Registered Nurse
Grady Memorial Hospital
02.2016 - Current
- Develop strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
- Demonstrate flexibility in managing multiple priorities concurrently during high-stress periods while maintaining a calm demeanor.
- Improved patient outcomes by providing comprehensive assessments and developing individualized care plans.
- Collaborate with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Skillfully perform venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
Licensed Practical Nurse
Elara Caring Home Health
03.2014 - 03.2019
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
Education
Bachelor of Science - Nursing Leadership And Management
Southwestern Oklahoma State University
Weatherford, OK12.2021
Associate of Applied Science - Nursing
Oklahoma City Community College
Oklahoma City, OK08.2015
Licensed Practical Nurse - Nursing Practice
Canadian Valley Technology Center
Chickasha, OK05.2013
Skills
Clinical Leadership
Chronic Care Management
Effective Communication
HIPAA Compliance
Direct Patient Care
Patient Education
Clinical Documentation
Developing training programs
Employee issue resolution
Training program implementation
Timeline
Clinical Operations Manager
Ennoble Care
03.2019 - Current
Registered Nurse
Grady Memorial Hospital
02.2016 - Current
Licensed Practical Nurse
Elara Caring Home Health
03.2014 - 03.2019
Bachelor of Science - Nursing Leadership And Management
Southwestern Oklahoma State University
Associate of Applied Science - Nursing
Oklahoma City Community College
Licensed Practical Nurse - Nursing Practice
Canadian Valley Technology Center
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