Justin De Santiago
Fontana,CA
Summary
Customer Service Representative offering excellent communication, listening and problem-solving skills. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Enthusiastic Photographer committed to delivering promised results and remaining true to a unique artistic vision. Strong collaboration skills to thrive in fast-paced, high-stress environments. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Skilled property management professional experienced in tenant relations, office management and maintenance coordination.
Overview
6
6
years of professional experience
Work History
Leasing Professional
ConAm Property Managment
Rowland Heights, CA
10.2023 - Current
- Used conflict resolution skills to quickly resolve issues among residents.
- Received rent payments and tracked transactions in accounting software.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Conducted informative and personalized tours, resulting in new leases.
Front Desk Agent
Holiday Inn Suites
Ontario, CA
02.2023 - 10.2023
- Coordinated with internal departments to handle wide range of guest needs.
- Facilitated successful front desk operations for high-volume hotel.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Front Desk Agent
Courtyard by Marriott
Rancho Cucamonga, CA
07.2021 - 02.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.s.
- Supported staff training, development and evaluation.
- Facilitated successful front desk operations for high-volume hotel.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
Meat Clerk
Stater Bros
Bloomington, CA
04.2021 - 07.2021
- Cut, wrapped, weighed and labeled orders for customers.
- Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
- Educated customers on meat choices and preparation methods to increase sales.
- Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
Front End Courtesy Clerk
Stater Bros. Markets
Bloomington, CA
03.2020 - 07.2021
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered questions and informed customers of current sales and promotions.
- Packaged or bagged purchases, assisting customer with purchase and in-vehicle loading.
- Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Sales Associate/Photograper
Cherry Hills Progam
Ontario, CA
11.2019 - 12.2021
- Collaborated with clients to guarantee satisfaction with photos.
- Stayed up to date on store promotions, payment policies and security practices.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Helped customers find specific products, answering questions and offering advice.
- Photographed customers as they were sitting with Santa Clause.
Server
Shakeys Pizza
Fontana, California
01.2019 - 04.2019
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines
- Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports
- Contributed to operation of clean, friendly and well maintained health club
- Managed game room floor operations, assisting guests with arcade equipment.
Stock Associate
Fallas Paredes
Fontana, CA
05.2018 - 08.2018
- Built customer confidence by actively listening to concerns and giving appropriate feedback
- Answered customers' questions and addressed problems and complaints in person and via phone
- Maintained friendly and professional customer interactions
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Kept the showroom clean and maintained neat, orderly product displays
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
Education
Some College (No Degree) - Photography - Business Managment
Chaffey College
Rancho Cucamonga, CASkills
- Skilled problem solver
- Sales techniques
- Strong work ethic
- Teamwork
- Quick learner
- Project development
- Strategy-driven
- Workforce Management
- Alcohol Ordering
- TIPS Certified
- Bartending
- Studio management
Timeline
Leasing Professional
ConAm Property Managment
10.2023 - Current
Front Desk Agent
Holiday Inn Suites
02.2023 - 10.2023
Front Desk Agent
Courtyard by Marriott
07.2021 - 02.2023
Meat Clerk
Stater Bros
04.2021 - 07.2021
Front End Courtesy Clerk
Stater Bros. Markets
03.2020 - 07.2021
Sales Associate/Photograper
Cherry Hills Progam
11.2019 - 12.2021
Server
Shakeys Pizza
01.2019 - 04.2019
Stock Associate
Fallas Paredes
05.2018 - 08.2018
Some College (No Degree) - Photography - Business Managment
Chaffey College
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