Kirra Beck
Cedar Park,TX
Summary
Customer service professional dedicated to effective team management and customer satisfaction. Open to new challenges and opportunities. One who learns quickly and enjoys being part of a dynamic team.
Overview
16
16
years of professional experience
Work History
Leasing Professional
Adara
11.2023 - 04.2024
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
Leasing Professional
S2 Residential
11.2022 - 11.2023
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Validated rental eligibility by using S2 Residential verification process.
- Marketed property to local businesses through collateral, emails and phone calls.
- Invited prospects to fill out application upon completion of property tour.
Assistant Community Director
Carter Haston
03.2022 - 11.2022
- Collected rental payments from residents and kept 0% delinquency for 337 units.
- Process all move outs that includes inspections,charge backs,final account statements and impeccable record keeping.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention and conducted patio walks to ensure property appearance.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
Delivery Driver
TWCL Logistics
04.2021 - 03.2022
- Completed on-time deliveries by choosing best and most efficient routes.
Sales Associate/Assistant Manager
Orangetheory Fitness
02.2019 - 02.2020
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Engaged with customers to effectively build rapport and lasting relationships.
Assistant Manager
Spring Works
04.2008 - 01.2019
- Coordinated upper management’s market visits and key account calls.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Reduced overhead with creative and administrative projects.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Skills
- Team building
- Excellent time management skills
- Exceptional interpersonal communication
- Effective problem solver
- Customer-focused
- Adherence to high customer service standards
- Blue Moon Software
- Microsoft
- Onesite
- Yotta
- LeaseHawk
- Fair housing policies
- Nationwide Eviction
- Knock
Timeline
Leasing Professional
Adara
11.2023 - 04.2024
Leasing Professional
S2 Residential
11.2022 - 11.2023
Assistant Community Director
Carter Haston
03.2022 - 11.2022
Delivery Driver
TWCL Logistics
04.2021 - 03.2022
Sales Associate/Assistant Manager
Orangetheory Fitness
02.2019 - 02.2020
Assistant Manager
Spring Works
04.2008 - 01.2019
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