Rachel Wallace
Princeton,TX
Summary
Experienced leasing and operations professional with expertise in property management, team leadership, and customer service. Skilled in utilizing Yardi software to streamline leasing processes and enhance resident satisfaction. Proven ability to lead teams, manage administrative tasks, and improve operational workflows to support business goals in dynamic environments.
Overview
15
15
years of professional experience
Work History
Leasing Professional
Sterling Apartment Personnel
04.2026 - Current
- Assist prospective residents throughout the leasing process to ensure smooth move-ins.
- Conduct community tours highlighting apartment features and amenities effectively.
- Process lease applications accurately and maintain organized resident files.
- Coordinate lease renewals to retain residents and maintain occupancy.
- Utilize Yardi software to manage leasing data and improve efficiency.
- Provide exceptional customer service to enhance resident satisfaction.
- Support compliance with Fair Housing regulations consistently.
Owner
Tiny Hearts Daycare
01.2012 - Current
- Owned and operated licensed daycare ensuring child safety and care.
- Managed bookkeeping, payroll, and budgeting to sustain business health.
- Supervised staff to deliver quality childcare services.
- Maintained compliance with regulations to uphold standards.
Digital Team Lead
Walmart
07.2022 - 02.2024
- Supervised digital team to improve productivity and workflow efficiency.
- Improved workflows resulting in enhanced team performance.
- Trained associates to develop skills and support operational goals.
- Resolved customer issues promptly to maintain satisfaction.
- Supported scheduling and reporting to streamline operations.
Assistant Director
Pinnacle Montessori
12.2021 - 05.2022
- Managed daily operations to ensure smooth educational environment.
- Supervised staff to maintain high performance and compliance.
- Handled enrollment and records accurately to support administration.
- Supported curriculum and scheduling to enhance program delivery.
Substitute Teacher
Princeton ISD
09.2021 - 09.2021
- Provided classroom instruction to maintain learning continuity.
- Maintained classroom environment to support student engagement.
Education
HIGH SCHOOL DIPLOMA - Diploma
PRINCETON HIGH SCHOOL
Princeton05.1999
Skills
- Leasing Management
- Yardi Property Software
- Customer Service Excellence
- Team Leadership
- Operations Coordination
- Administrative Management
- Team building
- Lease oversight
- Record keeping
- Business processes and procedures
- Prospecting assistance
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Order processing
- Documentation
- Administrative support
- Microsoft Office Suite
Timeline
Leasing Professional
Sterling Apartment Personnel
04.2026 - Current
Digital Team Lead
Walmart
07.2022 - 02.2024
Assistant Director
Pinnacle Montessori
12.2021 - 05.2022
Substitute Teacher
Princeton ISD
09.2021 - 09.2021
Owner
Tiny Hearts Daycare
01.2012 - Current
HIGH SCHOOL DIPLOMA - Diploma
PRINCETON HIGH SCHOOL