JUSTIN DILLON
Summary
Detail-oriented professional with expertise in drainage maintenance and customer service. Committed to enhancing operational efficiency through thorough pipeline assessments and effective problem-solving, while fostering a collaborative team environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Drainage Maintenance Worker II
Salt Lake City Public Utilities
Salt Lake City
05.2025 - Current
- Executed drainage maintenance, repair, and cleaning, preventing flooding and protecting road surfaces from water damage.
- Conducted pipeline assessments adhering to NASSCO certification standards, ensuring compliance and system integrity.
- Performed equipment and product maintenance, inspecting systems to identify and address potential malfunctions.
- Operated 10-wheeled CDL trucks to transport and dispose of materials at designated locations.
Casino Dealer
Deadwood Mountain Grand
Deadwood
03.2021 - 04.2025
- Explained game rules to new players, enhancing their understanding and enjoyment of gameplay.
- Managed cash transactions and ensured accurate change, maintaining a balanced cash drawer for smooth operations.
- Engaged with players, creating a friendly and welcoming atmosphere at the table.
- Monitored player behavior, identifying irregularities and promptly reporting issues to supervisors to uphold game integrity.
Table Games Pit Manager
Grand Falls Casino Resort
Larchwood
08.2013 - 03.2021
- Coached dealers on performance improvement, resulting in increased productivity and higher customer satisfaction.
- Collaborated with casino security to identify potential risks and ensure a safe gaming environment for all patrons.
- Elevated guest experience through exceptional customer service and professional demeanor.
- Managed multiple games concurrently while maintaining organization under pressure, ensuring efficient casino floor operations.
- Reduced disputes with patrons by implementing effective conflict resolution strategies.
Tour Guide
Rushmore Cave
Keystone
05.2006 - 09.2012
- Engaged diverse groups of up to 35 people, delivering informative and entertaining tours that enhanced guest enjoyment.
- Developed and created new tour routes, providing customers with unique experiences that highlighted local culture.
- Explored cultural significance to enrich overall tour experience for guests.
- Articulated information clearly by using engaging storytelling techniques.
Manual Labor/ Ranch Hand
Hermosa
05.2000 - 01.2009
- Executed general labor tasks including fence repairs, tree cutting, and loading hay bales to maintain farm functionality
- Hitched and loaded livestock trailers to ensure safe transport of animals
- Assisted in brandings (rounding up cattle, sorting, and administering brands and antibiotics)
- Operated farm equipment (ATVs, manual pickup trucks, lawn mowers) to support daily operations
- Performed tasks in various weather conditions to maintain farm operations
Education
Bachelor of Arts - Art Education
University of Sioux Falls
Sioux Falls, SDSkills
- Pipe inspection
- Equipment Maintenance
- Attention to Detail
- Critical Thinking
- Reliability
- Stress tolerance
- Teamwork
- Active Listening
- Interpersonal Communication
Certification
- NASSCO Certified
- Class A CDL
- Fork Lift Certified
- Chain Saw Certified
- Confined Spaces Certified
- First Aid Certified
- Hazmat Knowledge
Timeline
Drainage Maintenance Worker II
Salt Lake City Public Utilities
05.2025 - Current
Casino Dealer
Deadwood Mountain Grand
03.2021 - 04.2025
Table Games Pit Manager
Grand Falls Casino Resort
08.2013 - 03.2021
Tour Guide
Rushmore Cave
05.2006 - 09.2012
Manual Labor/ Ranch Hand
05.2000 - 01.2009
Bachelor of Arts - Art Education
University of Sioux Falls