Justin Donald
Glen Ellyn,IL
Summary
Experienced telecommunication installation and repair technician with work history setting up, repairing, and configuring Coax and Epon lines and equipment. Installing home security systems for residential customers. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Telecommunications Technician
Comcast.
Mount Prospect, IL
02.2017 - Current
- Utilized advanced diagnostic tools to identify the root cause of system failures, implementing targeted solutions to prevent future occurrences.
- Increased customer satisfaction by providing timely responses to service requests and resolving issues efficiently.
- Improved network performance by installing, configuring, and maintaining telecommunications equipment.
- Supported company growth by training junior team members in industry best practices and technical skills required for success in the role.
- Installed and configured new devices and system components.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Responded to service requests during and after business hours.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Coordinated installation of new users and relocations of existing users.
- Implemented training programs to improve knowledge and skills of new technicians.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Installed and maintained fiber optic systems to ensure high-speed internet access for thousands of users.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Trained junior technicians in best practices for camera installation and maintenance procedures.
- Installed advanced camera technology, enabling better monitoring of sensitive areas and assets.
- Worked with IP video network transmission and factors that impacted video rates and quality.
- Educated clients on proper usage of installed cameras, promoting optimal functionality and longevity of systems.
Lead Maintenance Technician
Woods of Countryside
Palatine, IL
01.2011 - 02.2017
- Supervised technicians and assigned responsibilities.
- Generated and completed work orders for repairs, maintenance, and component replacement.
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Provided functional plumbing by repairing leaks, removing drain clogs and lubricating parts.
- Repaired and installed electrical wiring for light fixtures, power outlets and Type system.
- Performed carpentry work by constructing and repairing walls, doors, windows and Item.
- Coordinated with regulatory agencies during audits or inspections, demonstrating compliance with established safety and environmental guidelines.
- Served as primary point-of-contact between maintenance department and vendors, ensuring clear communication regarding parts delivery timelines and specifications.
- Assisted in training junior technicians, enhancing their technical skills and fostering a culture of teamwork within the department.
- Maintained air conditioning systems by repairing malfunctioning systems and changing air intake filters.
- Laid and repaired tile, carpet and Type flooring.
- Completed projects on time by effectively managing resources, scheduling labor, and procuring necessary materials in advance.
- Installed new locks, door handles, and door closers.
Maintenance Tech/Building engineer assistant
Metro Self Storage
Chicago, IL
09.2008 - 11.2010
- Drywall, paint, lock cuts, monthly PM. Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations., janitorial, snow & ice removal, landscaping, electrical, plumbing, carpentry, HVAC, floors, General Maintenance.Work with lead tech for major repairs. 24 hrs on-call.
- Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.
Virginia Transformers
06.2007 - 08.2008
- Changed oil and filters on oil circulating pumps, Repair electric tools, PM Cranes
- Troubleshoot electrical and mechanical defects for residential, commercial and industrial sites.
- Made deliveries with electric pallet jack.
- Used propane forklift to load trailer at warehouse.
- Completed all repairs and maintenance work to company standards.
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
Maintenance Tech
Wasatch Property Management
12.2004 - 05.2007
- Replaced doors/frames, Demolition, Drywall, Painting, Electrical, Plumbing, 24/7 On call, Replace rain gutters, Replace ceiling tile, Finish carpentry, Snow removal, Landscaping, HVAC.
- Accurately completed service reports and warranty forms.
- Accurately read, understood, and carried out written instructions.
- Completed all repairs and maintenance work to company standards.
- Followed company procedures to maintain work environment in a neat and orderly condition. Kept supervisor informed of job progress and material requirements
- Painted building structures.
- Performed routine preventive maintenance to ensure that building systems operated efficiently. Performed weekly maintenance assessments.
Education
High School - undefined
Franklin County High
Preston, ID01.2004
Skills
- Troubleshooting expert
- Strong mechanical aptitude
- Dependable independent worker
- Work outside all year long
- Timely project completion
- Good at following instructions and procedures
- High school diploma
- Telecom protocols
- Troubleshooting and repair
- Work order completion
- Installing equipment
- Troubleshooting systems
- Safety practices
- Device installation
- Service documentation
- Signal testing
- Diagnosing issues
- Instructing customers
- Teamwork
- Customer service
- Attention to detail
- Reliability
- Training and mentoring
- Equipment installation
- Equipment installation and repair
- Router installation and optimization
- Wire splicing
- Decision-making
- Analytical thinking
Accomplishments
I hold a valid Illinois PERC card which allows me to install Home security systems throughout Illinois.
Certification
I hold a valid Illinois PERC card which allows me to install Home security systems throughout Illinois.
Timeline
Senior Telecommunications Technician
Comcast.
02.2017 - Current
Lead Maintenance Technician
Woods of Countryside
01.2011 - 02.2017
Maintenance Tech/Building engineer assistant
Metro Self Storage
09.2008 - 11.2010
Virginia Transformers
06.2007 - 08.2008
Maintenance Tech
Wasatch Property Management
12.2004 - 05.2007
High School - undefined
Franklin County High