Justin D. Thomas
Phoenix,AZ
Summary
Results-driven professional with a strong focus on customer experience, excelling in problem-solving and thriving in collaborative environments. Exceptional communication skills and a positive demeanor enable effective cross-group work to achieve common goals. Consistently meeting and exceeding sales targets, superior sales skills are complemented by a self-starter mentality that drives projects forward. Valued for teamwork abilities, dedication and motivation make me a valuable asset to any organization.
Overview
17
17
years of professional experience
Work History
Residential & Commercial Field Inspections
Independent Contractor
01.2018 - Current
- Taking photos of properties
- Documenting the condition, noting any damage or other issues
- Assessing damage and property value
- Report writing and compiling information
- These inspections are used for: Occupancy Verification, Foreclosure Inspection, Bankruptcy Inspection, Insurance Loss, Construction Progress, Investigative Inspection
Signing Agent
Thomas Services LLC.
01.2013 - 01.2018
- Providing quality control for every step of the notarized signing process, and follow up to ensure that documents get properly delivered and executed
- Real Estate Closing Document Signings
- Full Service Downloading of Documents with Copies for Clients
- Quick-claim Deeds
- Power of Attorney
- Living Trusts
- Letters of Authorization
- Various Other legal Documents
Financial Foundations Specialist
USAA
01.2012 - 01.2017
- Acquires and applies developing knowledge of products, services, and processes
- Acquires and applies developing product acquisition and/or member service techniques
- Recognizes life events, understands member's needs and provides advice in order to deliver appropriate solutions to the member
- Handles basic billing inquiries focusing on 'One & Done' philosophy
- Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation
- Specific product knowledge includes Auto Issue, Renters, and Valuable Personal Property
Independent Customer Service Agent(Remote)
Arise
01.2011 - 01.2012
- Deliver extraordinary member satisfaction to members seeking Roadside Assistance
- Demonstrate empathy and a pleasant and professional telephone manner
- Use effective listening skills to gather, document and process necessary information to provide timely Roadside Assistance to members
- Work with members to determine the best course of action, explaining membership benefits and what action will occur
- Use maps and/or a PC based map program to assist members in accurately determining their breakdown location and tow destination
- Stay current on membership policies and procedures
- Service in a fast pace environment with high call volumes
Insurance Broker
Empire Insurance Brokerage
01.2008 - 01.2012
- Specialized in Auto, Home, Life, and Health Insurance
- Consulted with prospective clients on their insurance needs
- Significant experience in working with diverse portfolios in auto, home, life, and health
- Assisted in customer service for existing policies
- Continue to review existing policies to ensure needs over time are met
- Membership and Sales Servicing, Basic Membership, Billing Payments, Auto Insurance Servicing
- Communicates benefits of membership to prospective members
- Processes routine membership, auto insurance inquiries and transactions, including renewals, edits of membership accounts
Education
National Insurance Producer Registry
01.2018
Life and Health Insurance License -
State of Arizona
01.2006
Property and Casualty Insurance License -
State of Arizona
01.2006
Glendale Community
Glendale, AZ01.2001
High School Diploma -
Ironwood High School
Glendale, AZ01.1999
Skills
- Strong negotiation capabilities
- Attention to detail
- Professional communication
- Problem solving
- Self-directed
- Strong work ethic
- Ability to manage a high volume of claims
- Eager to learn
- Ability to navigate conflict
- De-escalation skills
- Results orientation
- Outstanding listening skills
- Great organizational skills
- Multi-tasking skills
- Excellent interpersonal skills
- Excellent analytical skills
Timeline
Residential & Commercial Field Inspections
Independent Contractor
01.2018 - Current
Signing Agent
Thomas Services LLC.
01.2013 - 01.2018
Financial Foundations Specialist
USAA
01.2012 - 01.2017
Independent Customer Service Agent(Remote)
Arise
01.2011 - 01.2012
Insurance Broker
Empire Insurance Brokerage
01.2008 - 01.2012
High School Diploma -
Ironwood High School
National Insurance Producer Registry
Life and Health Insurance License -
State of Arizona
Property and Casualty Insurance License -
State of Arizona
Glendale Community