Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Justin Dugan

Altoona,PA

Summary

My number one goal is creating a positive work environment for my employees and a wonderful shopping experience for my customers. Working hard to pursue my dreams of being a successful man and to accomplish the goals of my employer are something i strive or daily.

I deeply believe I am a great asset to any job ans always put my best foot forward at the job at hand. Giving the opportunity I would love to join your team and grow with your company!

Overview

11
11
years of professional experience

Work History

Store Manger

SCG Hobby
Altoona, PA
09.2021 - Current
  • Responsibility included managing an average of seven employees weekly and organizing a weekly schedule.
  • Running up to five events or more a week.
  • Promoting products online.
  • Maintaining the store success and cleanliness is a major part of my role as store manager.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Resolved customer complaints in a timely manner. Keeping our client happy but not to abuse our system
  • Recruited, trained and supervised new employees.

Sales Associate

Staples
Altoona, PA
08.2019 - 09.2021
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Attended weekly team meetings to review performance goals and objectives.
  • Suggested ideas for improving store operations and increasing profits.
  • In mid 2021 I was promoted to a Tech Associate, to upsell products such as electronics
  • Worked with fellow sales team members to achieve group targets.
  • Answered incoming telephone calls to provide store, products and services information.

Sales Associate

Big Lots
Altoona, PA
11.2018 - 05.2019
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.

Sales Associate

Toys"R"Us
Altoona, PA
10.2012 - 06.2018
  • First job

  • Built relationships with customers to encourage repeat business.
  • Conducted inventories on a regular basis to track stock levels.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assessed customer needs to provide assistance and information on product features.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection

Education

High School Diploma -

Claysburg-Kimmel High School
Claysburg, PA
06-2011

Skills

  • Employee Training
  • Team Development
  • Retail Inventory Management
  • Shift Scheduling
  • Partnership Building
  • Operations Management
  • Customer Service Management
  • Leading Staff Meetings
  • Documentation and Reporting
  • Multitasking and Organization
  • Friendly and Positive
  • Accurate Cash Handling
  • Store Opening and Closing
  • Customer Relations
  • Advertising and Marketing

References

References available upon request.

Timeline

Store Manger

SCG Hobby
09.2021 - Current

Sales Associate

Staples
08.2019 - 09.2021

Sales Associate

Big Lots
11.2018 - 05.2019

Sales Associate

Toys"R"Us
10.2012 - 06.2018

High School Diploma -

Claysburg-Kimmel High School
Justin Dugan