Justin Dugan
Altoona,PA
Summary
My number one goal is creating a positive work environment for my employees and a wonderful shopping experience for my customers. Working hard to pursue my dreams of being a successful man and to accomplish the goals of my employer are something i strive or daily.
I deeply believe I am a great asset to any job ans always put my best foot forward at the job at hand. Giving the opportunity I would love to join your team and grow with your company!
Overview
11
11
years of professional experience
Work History
Store Manger
SCG Hobby
Altoona, PA
09.2021 - Current
- Responsibility included managing an average of seven employees weekly and organizing a weekly schedule.
- Running up to five events or more a week.
- Promoting products online.
- Maintaining the store success and cleanliness is a major part of my role as store manager.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner. Keeping our client happy but not to abuse our system
- Recruited, trained and supervised new employees.
Sales Associate
Staples
Altoona, PA
08.2019 - 09.2021
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- In mid 2021 I was promoted to a Tech Associate, to upsell products such as electronics
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
Big Lots
Altoona, PA
11.2018 - 05.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Sales Associate
Toys"R"Us
Altoona, PA
10.2012 - 06.2018
- First job
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Assessed customer needs to provide assistance and information on product features.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection
Education
High School Diploma -
Claysburg-Kimmel High School
Claysburg, PA06-2011
Skills
- Employee Training
- Team Development
- Retail Inventory Management
- Shift Scheduling
- Partnership Building
- Operations Management
- Customer Service Management
- Leading Staff Meetings
- Documentation and Reporting
- Multitasking and Organization
- Friendly and Positive
- Accurate Cash Handling
- Store Opening and Closing
- Customer Relations
- Advertising and Marketing
References
References available upon request.
Timeline
Store Manger
SCG Hobby
09.2021 - Current
Sales Associate
Staples
08.2019 - 09.2021
Sales Associate
Big Lots
11.2018 - 05.2019
Sales Associate
Toys"R"Us
10.2012 - 06.2018
High School Diploma -
Claysburg-Kimmel High School