Results-driven operations professional with over 13 years of combined experience in warehouse logistics, security, and surveillance. Proven ability to lead teams, resolve inventory issues, and ensure safety compliance in high-pressure environments. Adept at problem solving, training, and process improvement, with a strong work ethic and attention to detail.
Overview
14
14
years of professional experience
Work History
Process Guide
Amazon
11.2022 - Current
Identified, investigated, and resolved inventory discrepancies and bin integrity issues across inbound and outbound operations, minimizing shipment delays and improving fulfillment accuracy.
Owned end-to-end resolution of packing errors by collaborating with cross-functional teams, reworking damaged or mispacked orders to ensure 100% on-time shipments and maintain customer satisfaction.
Served as a Process Guide, mentoring new hires and coaching team members on safety protocols, productivity expectations, and station-specific procedures.
Utilized Amazon’s warehouse management systems (WMS) and handheld RF scanners to track, update, and manage inventory in real-time.
Analyzed trends in packing errors through root cause analysis and collaborated with a to apply corrective actions that enhanced packing quality and efficiency.
Surveillance Agent
Argosy Casino, Hotel & Spa
10.2017 - 10.2022
Conducted over 240 detailed investigations into policy violations, employee misconduct, and theft, demonstrating exceptional attention to detail and critical thinking under pressure.
Managed daily shift operations and provided hands-on leadership to a four-person team, streamlining task delegation and ensuring full adherence to company policies, safety standards, and operational procedures; improved overall shift productivity and reduced workflow errors through consistent coaching and performance feedback.
Oversaw daily audits and live surveillance to enforce compliance with company SOPs and gaming regulations; identified and reported violations to prevent fraud, ensure fairness, and maintain regulatory integrity across all casino operations.
Security Forces
United States Air Force
06.2011 - 06.2017
Managed multiple restricted areas with up to 16 employees at a time, ensuring compliance with company policies and procedures, and maintaining a safe and secure work environment.
Transformed unstructured, experience-based duties into an organized and repeatable SOP manual, reducing onboarding errors and accelerating task proficiency for incoming teams.
Employ communication and crisis management skills to collaborate with dispatched Patrols, Flight Chiefs, Superintendents and Command Posts during crisis.
Engineered an escort protocol and conducted unit-wide training to support mission-critical operations within restricted installations.
Education
U.S. Air Force Security Forces Academy
Security And Law Enforcement Accreditation
Skills
Warehouse Management Systems (WMS)
Inventory Control & Reconciliation
Quality Control & Assurance
Root Cause Analysis
Safety & Compliance Management
Team Leadership & Training
Problem Solving & Critical Thinking
Cross-Functional Collaboration
Attention to Detail
Oral & Written Communication
Accomplishments
Awarded Airman of the month at RAF Akrotiri(2014).