JUSTIN DYROFF
Pottstown,PA
Summary
My experience as a center manager focused on leading a team and fostering a positive workplace culture focused on employee morale and retention. As a commercial sales manager, I focused on sourcing parts and equipment with the best profit margin and delivery time in mind. Before managing, I was a heavy machinery mechanic and skilled welder, working with different metals and using tools like MIG and Stick welders, as well as Oxy-Acetylene torches. I focus on safety and making sure things are done right.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
C&J Automotive Repair
03.2025 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
Center Manager
Lee Myles Auto Care and Transmissions
10.2022 - 03.2025
- Conducted regular performance reviews to identify areas of improvement for individual employees
- Provided continuous training and developmental opportunities to help employees achieve company and personal goals
- Established effective communication systems between departments to ensure smooth operations from bay to bill
- Performed weekly one-on-one's with all employees to improve overall productivity and morale in the shop
- Consistently reviewed and discussed KPI's with the goal of improving sales and gross profit
- Analyzed data to monitor progress towards established goals and objectives
- Resolved conflicts between employees, customers, vendors and other stakeholders professionally
- Used customer, product and procedural knowledge to handle complex client transactions.
Commercial Sales Manager
AutoZone
08.2020 - 10.2022
- Utilized excellent communication skills to effectively interact with clients and build trust-based relationships
- Successfully developed and implemented strategies to increase sales and market share.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Started the development of accurate delivery times and return request via handheld devices.
- Attended monthly meetings over the phone to improve and increase productivity and sales performance.
- Utilized 3rd party software (I.e. Nexpart) to increase Outside Buy potential.
Assistant Store Manager
Advance Auto Parts
08.2020 - 10.2022
- Proven ability to analyze data, identify trends, develop forecasts, create plans, and set realistic targets
- Create and manage schedules for the entire commercial department
- Establish relationships with multiple vendors outside of our company, to increase sales and sales opportunities.
Heavy Machinery Mechanic
Beards Onsite Services Inc.
09.2013 - 08.2020
- Managed day-to-day operations including scheduling shifts, assigning tasks
- Resolved customer complaints efficiently while maintaining excellent customer service
- Supervised cash handling processes to ensure accuracy of transactions
- Assisted customers with product selection, pricing, payment options and returns and exchanges
- Directed employee tasks and time management, improving customer experiences
- Held employees accountable and corrected issues to achieve high standards.
05.2006 - 04.2013
- Performed scheduled maintenance services such as oil changes, lubrications, and tune-ups
- Inspected brake systems, steering mechanisms, wheel bearings, transmissions, engines, and other parts of vehicles
- Installed new radiators, water pumps, ignition systems, starters and alternators as needed
- Welding: Repaired and built car crushing machines
- Welded with MIG and stick welders
- Comfortable using both
- When repairing dump boxes or external cages, we used '6010' stick rod
- When building new, we used '7018' stick rod
- Remove and re-weld new jaws to scrap grapples
- Typically stick welding up to 5/16 7018 welding rod
- Oxygen-Acetylene torch usage
- Not only to rosebud parts for removal, but primarily to cut and fabricate steel beams, angle iron, and plates.
Education
Associate in Arts (A.A.) in Electrical Engineering -
ITT Technical Institute
Plymouth MeetingGED -
CAT Pickering Vo-Tech
Phoenixville04.2008
Skills
- Stick and MIG Welding
- Staff Leadership
- Data Analysis
- Financial Reporting
- Operations Oversight
- Team Supervision
- Team Leadership
- Inventory Control
Certification
Mobile HVAC Certification - MACS 609 CERT
References
References available upon request
Accomplishments
PA Safety and Emission Inspector
Timeline
General Manager
C&J Automotive Repair
03.2025 - Current
Center Manager
Lee Myles Auto Care and Transmissions
10.2022 - 03.2025
Commercial Sales Manager
AutoZone
08.2020 - 10.2022
Assistant Store Manager
Advance Auto Parts
08.2020 - 10.2022
Heavy Machinery Mechanic
Beards Onsite Services Inc.
09.2013 - 08.2020
05.2006 - 04.2013
Associate in Arts (A.A.) in Electrical Engineering -
ITT Technical Institute
GED -
CAT Pickering Vo-Tech
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