Clarence Fossett 4th
Baltimore,MD
Summary
Customer-oriented General Manager with 10 years of experience, focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. I am looking to move on from the fast food industry and utilize my many other skills in a rewarding new career path.
Overview
14
14
years of professional experience
Work History
General Manager
Domino’s
Baltimore, M.D
07.2013 - 10.2021
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans of 5%-15%
- Managed budget implementations, employee reviews, training, and schedules.
Kitchen Manager in Training
Chipotle
Baltimore, M.D
11.2012 - 09.2013
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Checked and tested foods to verify quality and temperatures are in 100% compliance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delivered in-depth training to 12+ workers in food preparation and customer-facing roles to promote strong team performance.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Boilis Team member
Pizza
Baltimore, MD
08.2012 - 02.2013
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Sought out ways to go above and beyond job requirements.
Assistant Manager
Papa John’s
Baltimore, M.D
05.2008 - 11.2012
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Achieved recognition for contribution to store success by optimizing sales growth up to 60%.
Education
No Degree - Welding/fabrication
Lincoln Technical Institute
Columbia, MD05.2022
GED -
Baltimore City Community College
Baltimore, MD03.2012
Skills
- Problem Anticipation and Resolution
- Originality and Creativity
- Team Leadership
- Multitasking and Prioritization
- Attention to Detail
- Welding Techniques, and process Tig, Mig, and Stick
- Cooperative Attitude
- Building teams from scratch and or development of staff
- Strong math skills
- Troubleshooting and Diagnostics
- Preventive Maintenance
- Hand and Power Tool Operation
Affiliations
I would describe myself as ambitious, smart, motivated, respectful, friendly, high energy, and honest. I enjoy putting smiles on people’s faces through great customer service. Having a customer walk through my doors in a bad mood and leave back out with a smile is one of the best feelings in the world. I take pride in the work I do and my customers reward me by coming back ready to be wowed by great service and attention to detail. I feel presentation is one of the most important factors when dealing with customers and that’s why I always make sure my team and I look the part and present a product that at the least meets expectations.
Timeline
General Manager
Domino’s
07.2013 - 10.2021
Kitchen Manager in Training
Chipotle
11.2012 - 09.2013
Boilis Team member
Pizza
08.2012 - 02.2013
Assistant Manager
Papa John’s
05.2008 - 11.2012
No Degree - Welding/fabrication
Lincoln Technical Institute
GED -
Baltimore City Community College