Edward Ballew
Mountlake Terrace,WA
Summary
Studious General Manager offering 20 years of extensive experience in Food Service. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Papa John's Pizza
Everett, WA
04.2024 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Developed and implemented strategies to enhance customer satisfaction and operational efficiency.
- Managed staff recruitment, training, and development to build a high-performing team.
- Analyzed sales data to identify trends and drive revenue growth initiatives.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Led marketing efforts to promote new products and increase brand visibility in the community.
- Established performance metrics for staff, fostering accountability and continuous improvement.
- Collaborated with cross-functional teams to execute promotional campaigns and drive sales outcomes.
Grocery Supervisor
Safeway
Mountlake Terrace, WA
02.2022 - 04.2024
- Supervised daily operations to ensure efficient customer service and product availability.
- Trained and mentored team members on store policies and best practices.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented merchandising strategies to enhance product visibility and sales performance.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Conducted regular audits to ensure compliance with safety and health regulations.
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Ensured compliance with company policies, industry regulations, and safety standards in all aspects of store operations.
- Developed strong relationships with vendors to ensure timely product delivery and improve stock availability.
- Implemented loss prevention strategies to reduce shrinkage levels within the department consistently over time.
- Trained new employees on grocery department processes, creating a well-prepared workforce that could quickly adapt to changing needs.
General Manager
Papa Johns
Everett, WA
03.2018 - 02.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Papa Murphy's Take And Bake Pizza
Mill Creek, WA
03.2013 - 03.2018
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
High School Diploma -
Lassen High School
Susanville, CA06-2001
No Degree - Basic Electrician Knowledge
Seattle City Light Trade School
Seattle, WA01-2016
Skills
- Sales Promotion
- Problem Anticipation and Resolution
- Financial Forecasting
- Policy Development and Enforcement
- Management Team-Building
- Hiring and Onboarding
- Corporate Social Responsibility
- Sales Tracking
- Customer Service
- Microsoft Windows
- Microsoft Internet Explorer
- Google Drive
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Staff training
- Staff supervision
- Employee scheduling
- Verbal and written communication
Certification
Food Handlers Permit
Timeline
General Manager
Papa John's Pizza
04.2024 - Current
Grocery Supervisor
Safeway
02.2022 - 04.2024
General Manager
Papa Johns
03.2018 - 02.2022
General Manager
Papa Murphy's Take And Bake Pizza
03.2013 - 03.2018
High School Diploma -
Lassen High School
No Degree - Basic Electrician Knowledge
Seattle City Light Trade School
Personal Information
Title: Manager Of Operations
Teamsters Local 38 member
Memeber of Local 38 while employed as Grocery PIC for Safeway