Justin E. Henriquez
TownePlace Suites by Marriott
Lakeland,FL
7
years of professional experience
2
Languages
Results-driven professional dedicated to enhancing individual well-being and ensuring consumer safety. Coordinated guest services through effective communication and interpersonal skills in fast-paced settings. Managed tasks with strong organizational abilities, conflict resolution expertise, and bilingual proficiency in English and Spanish.
Work History
Front Desk Agent
1 Year 6 Months- Greeted guests at TownePlace Suites by Marriott, ensuring smooth check-in experience.
- Managed room assignments and updated reservation details in Marriott front desk software.
- Responded to calls and emails regarding reservations, rates, and hotel services, improving guest satisfaction and fostering positive relationships.
- Processed checkouts, final folios, and payment transactions using property systems.
- Resolved guest concerns with clear communication and professional service.
- Managed telephone communications and greeted visitors, providing timely assistance and directing inquiries to ensure guest needs were met.
Warehouse Worker
1 Year 11 Months- Picked mattress orders for customer delivery and store transfers to ensure timely fulfillment.
- Sorted incoming inventory by size, type, and storage location to optimize storage and retrieval processes.
- Loaded and unloaded mattress shipments at Tampa warehouse docks, maintaining workflow efficiency.
Paralegal Assistant
2 Years- Reviewed client information and verified legal documents for accuracy, ensuring compliance with legal standards.
- Communicated with clients, courts, and vendors on case status updates, facilitating timely information flow.
- Maintained confidential records and protected sensitive client information.
- Screened incoming calls from potential clients seeking legal advice, directing inquiries to appropriate attorneys for prompt response.
- Booked travel arrangements for firm attorneys and support staff.
Ft receiver/stocker overnight
7 Months- Fostered positive interactions with customers and associates, addressing their needs promptly to enhance overall satisfaction.
- Adhered to lifting guidelines for safe movement and placement of merchandise, ensuring a secure work environment.
- Follow proper lifting guidelines to ensure safe moving and placement of merchandise.
- Restored damaged shelving, ensured safe disposal of hazardous materials, and organized back room for efficient operations.
Customer Service
1 Year 2 Months- Resolved customer needs through incoming calls, achieving timely and effective resolutions.
- Documented inquiries, comments, and complaints, acting on them per established processes to improve customer satisfaction.
- Prioritized requests with discretion and judgment, adapting procedures to enhance response effectiveness.
- Demonstrated ability to work with minimal supervision, leveraging extensive background knowledge.
- Obtained SME certification through comprehensive training programs.
- Acquired training and knowledge in various marketing aspects to support target initiatives.
Education
High School Diploma
- Associates Business Relations
Skills
Guest services
Customer support
Problem resolution
Reservation management
Cash management
Hotel management software
Problem-solving skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Agent
TownePlace Suites by Marriott
04.2025 - CurrentRead More
Warehouse Worker
Mattress warehouse of Tampa way
04.2023 - 03.2025Read More
Paralegal Assistant
Cabanillas & Associate
04.2022 - 04.2024Read More
Ft receiver/stocker overnight
Lowes Home Improvement
02.2021 - 09.2021Read More
Customer Service
OPU
08.2019 - 10.2020Read More
Hillsborough Community College
from Associates Business Relations
Read More
Riverview High School
High School Diploma
Read More