Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Justin Falagan-Cruz

Hiahleah

Summary

Dynamic and hardworking professional with a proven track record in client relationship management within customer-focused environments. Known for a personable approach and the ability to analyze client needs, delivering tailored solutions that enhance satisfaction and build lasting relationships. Offers foundational expertise in risk assessment and policy management, complemented by strong communication and organizational skills. Eager to leverage these abilities in a new field, driving success and fostering growth through exceptional service and dedication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Insurance Agent

Primerica
05.2025 - 08.2025
  • Assisted clients in identifying appropriate life insurance products to meet individual needs.
  • Developed comprehensive knowledge of policy options and coverage details for effective client consultations.
  • Conducted thorough assessments of client financial situations to recommend suitable insurance solutions.
  • Collaborated with underwriting teams to facilitate timely policy approvals and enhance customer satisfaction.

Sales Agent

LA Fitness
06.2024 - 07.2024
  • Assisted clients in understanding product features and benefits.
  • Facilitated sales transactions through effective communication and customer engagement.
  • Resolved customer inquiries and issues promptly to enhance satisfaction.
  • Conducted market research to identify potential leads and opportunities.

Canvasser

Candidatemanager
05.2024 - 06.2024
  • Engaged community members through door-to-door outreach to promote local initiatives.
  • Collected and recorded feedback from residents to inform campaign strategies.
  • Collaborated with team members to develop effective canvassing techniques and materials.
  • Adapted communication style to connect with diverse audiences effectively.

Soccer Instructor

FCC Futbol
07.2023 - 12.2023
  • Worked with children with communication skills and mental health issues.
  • Planning sessions and implanting ideas and plans while working with others

Education

Highschool -

North Miami Beach Senior Highschool
03-2024

No Degree - Accounting

Miami Dade College
North Miami, FL
03-2026

Skills

  • Excellent impersonal communication skills
  • Works well in teams
  • Conflict resolution
  • Poised under pressure
  • Adaptation to new work
  • Organization
  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Customer follow-up
  • Client needs analysis

Accomplishments

  • Successfully generated new business opportunities by securing contacts and referrals.
  • Supervised and mentored a team of trainee agents, contributing to team development and personal promotion within Primerica.
  • Collaborated with fellow students on a creative sales project, developing strategies to market unconventional products in a college environment.

Certification

  • Florida 2-14 Life, Health, and Variable Annuities License (Primerica)
  • ESB: Entrepreneurship and Small Business Certification

Languages

English
Full Professional
Spanish
Limited Working

Interests

  • Fitness & Wellness – Regular gym workouts and long-distance running to maintain discipline and health
  • Creative Writing & Reading – Exploring storytelling, literature, and personal writing projects
  • Historical Exploration – Studying history and learning from past events to broaden perspective
  • Collecting & Strategy – Building and curating card collections while engaging in strategic play
  • Gaming & Innovation – Supporting independent game developers and appreciating creative design in small development teams
  • Finance & Business – Actively studying the stock market, entrepreneurship, and business growth strategies


Timeline

Insurance Agent

Primerica
05.2025 - 08.2025

Sales Agent

LA Fitness
06.2024 - 07.2024

Canvasser

Candidatemanager
05.2024 - 06.2024

Soccer Instructor

FCC Futbol
07.2023 - 12.2023

Highschool -

North Miami Beach Senior Highschool

No Degree - Accounting

Miami Dade College

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