Bennie Barnes
Stockbridge,GA
Summary
Motivated customer service specialist with over 14 years retail experience in a fast-paced, team-based environment. I am a father of five children and am seriously motivated to have the opportunity for a career in sales. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
10
10
years of professional experience
Work History
Insurance Agent
Equis Financial/Ethos
Stockbridge, GA
05.2023 - Current
- Assessed customer risk levels and recommended appropriate coverage options.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Scheduled meetings with prospective clients to discuss available products and services.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Responded to customer inquiries and problems to promote great service.
- Researched insurance plans to find good options for clients' needs.
Driver
Lyft And Uber
12.2018 - Current
- Planned optimal routes to minimize delays and maximize time efficiency.
- Transported clients to specified destinations safely and on-time.
- Offered riders information about local attractions and restaurants.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
Insurance Agent
Senior Life Insurance Company
Stockb, GA
01.2023 - 02.2024
- Conducted research to identify competitive rates and benefits offered by other providers.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Lumico/Assurance Associate
Assurance
Stockbridge, GA
03.2021 - 03.2022
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Explained coverage options to potential policyholders, answering questions or concerns.
Life Insurance Agent
Senior Life Services
Vero Beach, FL
12.2020 - 03.2021
- Researched strengths and weaknesses of competitors to develop strategies for increasing new business.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Upsold products to policyholders and potential new clients.
- Exceeded company sales goals for new policies.
Insurance Agent
Philadelphia American
Stockbridge, GA
07.2019 - 08.2020
- Analyzed customer needs and provided best options, upselling products and services.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Generated new leads and identified potential clients by using successful direct marketing strategies.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Cultivated professional relations to establish long-term profitable partnerships.
- Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
- Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
CurrentCashier/Server
P.F. Chang
Atlanta, GA
03.2016 - 11.2018
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- Routinely checked identification of patrons purchasing alcoholic beverages.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Maintained a consistent, regular attendance record.
- Immediately informed supervisors of any problems or unusual situations and took appropriate action.
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
- Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Entered orders into the computer system quickly and in proper sequence.
- Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.
- Built guest satisfaction and enjoyment.
Server/ Bartender/ Trainer
Bahama Breeze
Duluth, GA
01.2014 - 10.2016
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant\'s menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables according to type of event and service standards.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Education
Insurance Licensing And Medicare Agent - Insurance
Xcel Solutions
Virtual06.2019
Associate of Science - Math
Morehouse College
2012
2014Server/ Trainer -
2012
Outside Sales/ Phone Sales -
Verizon Superpages
2010
High School Diploma -
Druid Hills High School
1998
Skills
- Customer service
- Energetic and driven
- Motivated team player
- Strong interpersonal skills
- Positive outlook
- Flexible
- Dependable
- Reliable
- Excellent communication skills
- Administrative, Websites
- Budget
- Strong interpersonal skills
- Excellent communication
- Competitive
- Clients
- Customer service
- Dependable
- Financial
- Marketing
- Market
- Outlook
- Networking
- Optimization
- Outside Sales
- Policies
- Proposals
- Purchasing
- Quality
- Rapport
- Safety
- Sales
- Self-motivated
- Supervisor
- Tables
- Team player
- Telephone
- Phone
- Telephones
- Trainer
- Type
- Cross-selling and upselling
- Customer follow-up
- Insurance sales strategy
- Client retention
- Multitasking
- Work ethic
Additional Information
I am licensed in 10 states and have no problem with contacting clients on the phone or in person.
Timeline
Insurance Agent
Equis Financial/Ethos
05.2023 - Current
Insurance Agent
Senior Life Insurance Company
01.2023 - 02.2024
Lumico/Assurance Associate
Assurance
03.2021 - 03.2022
Life Insurance Agent
Senior Life Services
12.2020 - 03.2021
Insurance Agent
Philadelphia American
07.2019 - 08.2020
Driver
Lyft And Uber
12.2018 - Current
CurrentCashier/Server
P.F. Chang
03.2016 - 11.2018
Server/ Bartender/ Trainer
Bahama Breeze
01.2014 - 10.2016
Insurance Licensing And Medicare Agent - Insurance
Xcel Solutions
Associate of Science - Math
Morehouse College
2014Server/ Trainer -
Outside Sales/ Phone Sales -
Verizon Superpages
High School Diploma -
Druid Hills High School
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