Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Justin Ferguson

Justin Ferguson

Charlotte,NC

Summary

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Logistics Coordinator & Efficiency Analyst

Haulistic
Denver, CO
02.2023 - Current
  • Identify & Analyze inefficiencies in operations. Discover specific ports, customers, & concurrent times that transit is delayed.
  • Enhance company profitability by offering money back service guarantees for efficient movements.
  • Oversee end-to-end freight forwarding operations. Coordinate LTL & Airfreight movements.

Solutions Advisor / Outside Sales Representative

ADT Security
Denver, CO
03.2021 - 02.2023
  • Personalized security solutions for homes and small businesses, compliant with the customer's specific needs and concerns.
  • Collaborated with cross-functional teams, including installation technicians and customer support, to ensure customer satisfaction.
  • Established, developed, and maintained positive business and customer relationships.
  • Delivered exceptional customer service by promptly addressing concerns and questions, maintaining high levels of client satisfaction.

Transportation Management Coordinator

US Army Reserve
Manhattan, KS
10.2013 - 10.2021
  • Supervised and coordinated the movement of equipment and personnel, compliant with military regulations and safety protocols.
  • Conducted training for soldiers on transportation procedures, safety measures, and equipment handling.
  • Provided expertise on logistical feasibility and resource requirements.

Education

Bachelor of Science - Business Administration And Management

Missouri State University
Springfield, MO
12.2019

Skills

  • Data Analysis
  • Problem-Solving
  • Decision-Making
  • SQL (programming language)
  • R (programming language)
  • Tableau

Certification

Google Data Analytics Certificate

Timeline

Logistics Coordinator & Efficiency Analyst

Haulistic
02.2023 - Current

Solutions Advisor / Outside Sales Representative

ADT Security
03.2021 - 02.2023

Transportation Management Coordinator

US Army Reserve
10.2013 - 10.2021

Bachelor of Science - Business Administration And Management

Missouri State University

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    <ul> <li>Operations Management Responsibilities:</li> <li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li> <li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li> <li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li> <li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li> <li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li> <li>Generated and presented monthly operational performance reports to executive leadership.</li> <li>IT Management Responsibilities:</li> <li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li> <li>Oversaw server infrastructure, software updates, and data security across internal systems.</li> <li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li> <li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li> <li>Implemented cybersecurity protocols and backup solutions to secure client data.</li> <li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li> </ul> at NSOROMA GPS LTD<ul> <li>Operations Management Responsibilities:</li> <li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li> <li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li> <li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li> <li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li> <li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li> <li>Generated and presented monthly operational performance reports to executive leadership.</li> <li>IT Management Responsibilities:</li> <li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li> <li>Oversaw server infrastructure, software updates, and data security across internal systems.</li> <li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li> <li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li> <li>Implemented cybersecurity protocols and backup solutions to secure client data.</li> <li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li> </ul> at NSOROMA GPS LTD

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Justin Ferguson