Justin Forgy
Server
Winter Garden,FL
Summary
Competent Server Trainer offering 14 years of food service experience in casual restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions, and finishing dishes for new employee development.
Overview
15
15
years of professional experience
Work History
Lead Server Trainer
Rock & Brews
Kissimmee, FL
10.2018 - Current
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Managed inventory control procedures, ensuring adequate supplies were available without excess waste or overstocking.
- Consistently met or exceeded sales targets by motivating team members to upsell menu items strategically.
- Ensured compliance with health and safety regulations through ongoing training sessions for all servers.
- Oversaw implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Trained and mentored 25 new personnel hired to fulfill various roles
Food and Beverage Associate
Walt Disney World Resort
Lake Buena Vista, FL
05.2016 - 09.2018
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet demands of peak dining periods.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards
- Participated in regular team meetings focused on refining service strategies
- Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business
Server Trainer
P.F. Chang's
Myrtle Beach, SC
04.2009 - 05.2018
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback
Education
High School Diploma -
Carolina Forest High School
Myrtle Beach, SC 05.2001 -
Skills
Food Preparation
Food presentation
Staff meetings
Guest Relations
Order Accuracy
Strong Multitasking
Restaurant Operations
Timeline
Lead Server Trainer
Rock & Brews
10.2018 - Current
Food and Beverage Associate
Walt Disney World Resort
05.2016 - 09.2018
Server Trainer
P.F. Chang's
04.2009 - 05.2018
High School Diploma -
Carolina Forest High School
05.2001 -
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