Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheena Pugh

Winter Garden,FL

Summary

Dedicated professional with a strong work ethic and emergency response skills, previously at OCPS. Enhanced passenger safety and satisfaction through attentive service and effective communication. Proven ability to remain calm under pressure while enforcing safety guidelines and collaborating with teams to ensure secure environments. Committed to excellence in all aspects of service.

Overview

12
12
years of professional experience

Work History

Bus Attendant

OCPS
02.2013 - Current
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Communicated with bus drivers, contractors and schools regarding route changes.
  • Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
  • Enhanced passenger satisfaction by providing attentive service and addressing individual needs.
  • Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience.
  • Administered first aid when necessary during incidents on the bus, providing immediate care until medical professionals arrived on scene.
  • Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.

Security Assistant

Unity Banquet Hall
05.2022 - 02.2025
  • Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
  • Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
  • Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
  • Supported event planning teams by providing insights on optimal crowd control strategies, minimizing risks associated with large gatherings.
  • Streamlined communication between security team members, resulting in improved coordination during critical incidents.
  • Collaborated with law enforcement agencies to share information and improve overall security efforts.
  • Assisted in the development of emergency response plans for various scenarios, ensuring staff preparedness and safety.
  • Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Investigated suspicious activities and persons to maintain security of premises.

Education

High School Diploma -

Apopka High School
Apopka, FL
05.2003

Skills

  • Strong work ethic
  • Punctuality
  • Flexibility
  • Calm under pressure
  • Emergency response
  • Professionalism

Timeline

Security Assistant

Unity Banquet Hall
05.2022 - 02.2025

Bus Attendant

OCPS
02.2013 - Current

High School Diploma -

Apopka High School

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