Highly motivated, eager to learn manager that has a very approachable disposition and demeanor while able to get the job done and go above and beyond expectations.
Customer-oriented General Manager with 18 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Site General Manager
TravelCenters Of America
Shreveport, LA
01.2006 - Current
Run multi unit facilities containing Fuel, Store, Full service food offering, casino and heavy duty truck repair facility.
Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Trained new company managers and new franchisees on fundamentals and best practices of running a multi unit business, setting them up for success.
Implemented ideas to corporate offices to streamline the management role and employee satisfaction with great programs for labor and scheduling.
Facilitated growth and development of talent within district for potential talent requisitions for management candidates.
Traveled extensively within areas to trouble shoot poor performing locations and get them back on track.
Started from bottom of positions to climb to a leadership role learning the in and outs of the business and the industry.
Facilitate a all are welcome view of talent for growth and developement.
Store Manager
Ports Petroleum
Wheatley, AR
03.2001 - 04.2005
Constant contact with home office implementing programs and objectives for growth of the facility.
Training, mentoring and growing employees to highlight there individual talents.
Performing monthly tally inventory counts of the entire store.
Making sure all daily settlements and bookkeeping were done in accordance to the guide lines of headquarters.
Constant floor presence with guests and team members in a truck stop environment.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Front End Team Lead
The Kroger Co.
Brinkley, AR
03.1998 - 05.2001
Stock crew, responsible for certain areas of store, zoning isles and restocking as needed.
Unloading incoming freight from loading dock and putting into correct bull pins for distribution to the sales floor.
Running the cash office and counting and balancing to the hand ledger for the day.
Proofing money to go into tills for next days business.
Ensuring store was opened or closed properly in accordance with procedures from management.
Resolved guest issues and price discrepancies before they became issues.
Maintained flow or business when management was not there.
Education
High School Diploma -
Palestine/Wheatley High School
Palestine, AR
05.2000
Skills
sytem
Contract Negotiations
Branding
Supply Chain Management
Very Proficient in All aspects of Ms office
Radar Ctuit food service management software
Retalix register programs
Oracle planning and P&L budgeting and forecasting
SAP retail store and SAP financial accounting procedures
Lytx Team member monitoring
Northstar environmental reporting and information databases,