Justin Fritz
Courtside Kicks
Boston,MA
7
years of professional experience
Manager overseeing 25+ customer transactions per shift and daily retail operations, supervising 3+ team members per shift and resolving customer issues in a busy store environment. Delivers inventory control, sales strategy support, and accurate daily reconciliations to keep operations organized and compliant. Trains new staff and maintains a customer-focused floor that supports productivity and satisfaction.
Work History
MANAGER
2 Years 11 Months- Reconcile $500-2000 in daily financial records in compliance with company policy and routine cash handling.
- Handle 50-90 customer interactions per shift while resolving issues promptly and maintaining a positive store atmosphere.
- Oversee daily store operations to keep the floor organized, efficient, and customer-focused.
- Supervise team members, coordinate daily communication, and strengthen productivity through clear leadership.
- Implement inventory systems to reduce stock discrepancies and support accurate inventory management.
- Analyze sales performance and adjust sales strategies to support stronger store results.
- Train new staff and build a knowledgeable, supportive team environment.
SERVICE EXPERIENCE
2 Years 2 Months- Supervised front-line service activities and supported staff during busy periods to maintain smooth operations.
- Delivered consistent customer support by responding to questions, locating merchandise, and addressing service needs.
- Trained new team members on service standards, register procedures, and store expectations.
- Supported hiring and interviewing efforts by screening candidates and coordinating interview schedules.
- Managed inventory flow by restocking merchandise, organizing the sales floor, and reporting shortages.
- Completed store audits and maintained compliance with merchandising and operational standards.
- Handled escalated customer issues with professionalism and practical problem-solving.
SERVICE DESK/FRONTEND SUPERVISOR
1 Year 6 Months- Supervise front-end operations, coordinate labor scheduling, and guide team members through daily service priorities.
- Resolve customer concerns at the service desk, including lottery services and general inquiries, with calm conflict resolution.
- Manage cash handling, returns processing, and service desk transactions while keeping records accurate and organized.
SALES ASSOCIATE
5 Months- Communicated clearly with managers and coworkers to coordinate daily tasks and maintain smooth store operations.
- Restocked shelves and organized merchandise to keep the sales floor neat and product available for shoppers.
- Answer customer questions about products and store availability to support purchasing decisions.
Education
Bachelor of Science
High School Diploma
Skills
Leadership
Supervision
Communication
Customer service
Conflict resolution
Data entry
Inventory management
Cash handling
Sales strategy
Team training
Hiring and interviewing
Store audit compliance
Labor scheduling
Timeline
MANAGER
Courtside Kicks
11.2023 - 10.2026Read More
SERVICE EXPERIENCE
Nordstrom
09.2021 - 11.2023Read More
SERVICE DESK/FRONTEND SUPERVISOR
Stop & Shop
03.2020 - 09.2021Read More
SALES ASSOCIATE
Foot Locker
10.2019 - 03.2020Read More
Boston Prep
High School Diploma
Read More
Framingham State University
Bachelor of Science
Read More