Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Justin Garcia

Indio,CA

Summary

Dynamic Surveillance Investigator with extensive experience at Agua Caliente Gaming Commission, excelling in report writing and critical thinking. Proven track record in preventing illegal activities and conducting thorough compliance reviews. Adept at problem-solving and collaborating with law enforcement, ensuring a secure gaming environment while enhancing operational integrity.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Surveillance Investigator/Hearing Officer

Agua Caliente Gaming Commission
Palm Springs, CA
08.2024 - Current
  • Investigate and prevent illegal activities within a gaming establishment.
  • Conduct gaming license hearings.
  • Report writing
  • Conduct daily audits.
  • Conduct interviews with team members.
  • Conduct Compliance reviews for Title 31.
  • Conduct Patron Disputes.
  • Review Audit Reports/Variance Reports
  • Release Surveillance video to Law Enforcement
  • Coordinated with law enforcement personnel on matters related to ongoing cases.

Surveillance Agent

Agua Caliente Gaming Commission
Palm Springs, CA
04.2021 - 08.2024
  • Protect casino assets and oversee Table Games within the casino.
  • Reported all incidents, violations, and suspicious activities to the appropriate authorities.
  • Conduct count downs on card counters
  • Conduct video reviews on Table Games, Slots or any gaming areas

Loss Prevention Officer

JW Marriott Desert Springs Resort & Spa
Palm Desert, California
12.2019 - 04.2021
  • Patrol all areas of the property and assist guests with room access.
  • Monitor security feeds and conduct daily physical hazard inspections.
  • Respond to accidents and assist guests/employees during emergency situations.
  • Defuse guest disturbances and escort from the property, if necessary.
  • Conduct investigations, gather evidence, and facilitate interviews with relevant parties.
  • Complete required shift reports.

Dispatcher

Westin Mission Hills Resort Villas
Rancho Mirage, California
03.2017 - 12.2019
  • Dispatch calls to Front Office, Housekeeping, and Engineering Departments.
  • Operate fire panel control.
  • Ensure proper guest are allowed into property.
  • Answer any guest Service calls.

Public Safety Officer

Fantasy Springs Resort Casino
Indio, California
10.2014 - 03.2015
  • Emer responses, run chip fills/credits, safeguard asset including chips, follow slot pull, report to any illegal activity.
  • Prepared detailed incident reports following investigations.
  • Communicated effectively via radio transmissions with other officers while patrolling assigned area.
  • Provided security services for special events and responded to incidents involving alcohol or drugs.

Busser/Food Runner

Fantasy Springs Resort Casino
Indio, California
01.2013 - 10.2014
  • Clear tables, run food/drinks, take drink orders, set tables, and great customer service.
  • Conducted regular checks on customer satisfaction levels during meal service.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Organized storage areas for clean dishes and stocked linens.

Education

Bachelors - Sociology

California State University, San Bernardino
San Bernardino, CA
05.2026

AA - Sociology

College of The Desert
Palm Desert, CA
12-2022

Skills

  • Report writing
  • Public speaking
  • Problem solving
  • Adaptability
  • Data analysis
  • Critical thinking

Accomplishments

  • Agua Caliente Gaming Commission Employee of the Month May 2025

Certification

  • eConnect Certification

Timeline

Surveillance Investigator/Hearing Officer

Agua Caliente Gaming Commission
08.2024 - Current

Surveillance Agent

Agua Caliente Gaming Commission
04.2021 - 08.2024

Loss Prevention Officer

JW Marriott Desert Springs Resort & Spa
12.2019 - 04.2021

Dispatcher

Westin Mission Hills Resort Villas
03.2017 - 12.2019

Public Safety Officer

Fantasy Springs Resort Casino
10.2014 - 03.2015

Busser/Food Runner

Fantasy Springs Resort Casino
01.2013 - 10.2014

Bachelors - Sociology

California State University, San Bernardino

AA - Sociology

College of The Desert

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