Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Justin Garcia

Harrison Township

Summary

Dynamic and motivated professional with extensive experience in customer service and sales. Demonstrates a proven ability to forge strong relationships with customers and keenly identify their needs. With exceptional communication and interpersonal skills, I consistently deliver outstanding customer service that exceeds expectations. Highly organized and reliable, I thrive in managing multiple priorities while maintaining a positive and proactive attitude. Eager to embrace additional responsibilities to drive team success and achieve organizational goals.

Overview

14
14
years of professional experience

Work History

Bartender/ Shift Lead

Old Pony Martini Pub
12.2021 - Current
  • Developed seasonal drink menu, attracting more customers with unique, time-limited offerings.
  • Organized and executed high-volume event nights, maintaining quality and speed under pressure.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • A high-volume bar successfully achieving sales that exceed $60,000.

Bartender/Server

Crews Inn
06.2020 - 06.2022
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing efficient and friendly service in a high-volume environment.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Bartender/Shift Manager

Village Grille
06.2011 - 09.2021
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Served high customer volumes during weekends, special events, and banquets.
  • Served food and beverages promptly with focused attention to customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Personal Banker

Fifth Third Bank
12.2018 - 04.2021
  • I guided customers through their IRA, trust, and certificate of deposit transactions.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services through consultative sales conversations.
  • Tasked with the successful origination of loans surpassing $100,000, driving financial opportunities, and fostering client relationships.
  • Achieved recognition as a top sales performer while maintaining a book of business with over $500,00.00 worth of yearly customer revenue.
  • Performed wire transfers exceeding $1,000,000, both foreign and domestic.
  • Obtained NMLS license & number.

Education

Diploma -

Fraser High School
Fraser, MI
06.2013

Skills

  • Client-focused selling
  • Customer service
  • Cash management
  • Experience in finance
  • Bar management

Accomplishments

  • Won "Spirit of the Pin Award" Award for demonstrating critical thinking and accountability.
  • Promoted to Level 2 Personal Banker by achieving sales goals, delivering excellent customer service, and demonstrating leadership qualities.

Timeline

Bartender/ Shift Lead

Old Pony Martini Pub
12.2021 - Current

Bartender/Server

Crews Inn
06.2020 - 06.2022

Personal Banker

Fifth Third Bank
12.2018 - 04.2021

Bartender/Shift Manager

Village Grille
06.2011 - 09.2021

Diploma -

Fraser High School

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