Justin Gardner
Winter Haven,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Excellent customer relations aptitude and relationship-building skills. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Director of Operations
Indian River Transport
06.2023 - 07.2024
- Oversaw day-to-day in the Operations department and their seven terminals ensuring seamless coordination and efficient execution of tasks to optimize resources.
- Managed and scheduled all Operation's employees, taking into account customer traffic and employee strengths. As well as, conducting regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Assisted in recruiting, and hiring team members and drivers.
- Established strong partnerships, and negotiated rates with customers to improve collaboration and maintain mutually beneficial partnerships.
Customer Service Center Manager
United Petroleum Transport
08.2022 - 06.2023
- Manage all employees performance, productivity and day to day operations of Tulsa's terminal.
- Negotiate with customers to gain new business, minimize cost and increase profitability. Responsible for establishing all Chemical business at Tulsa's terminal.
- Increased monthly terminal revenue by 50%.
- Monitor daily inventory levels for refined business.
- Identify opportunities and find solutions for continuous improvement.
- Direct and monitor planning, tracking and dispatching transportation vehicles.
Sr Chemical Planning Center Manager
Groendyke Transportation
02.2022 - 08.2022
- Oversaw all Planning and Customer service for 40 terminals.
- Managed 28 employees, planners and customer service representatives.
- Maintained excellent scorecards with customers for on time pick ups and deliveries.
- Ensured all booking and planning of freight was profitable in transit and rates.
- Collaborated with company leaders to support consistency, improve planning processes and results.
- Worked closely with Sales team to acquire new business and/or new lanes with current customers.
Terminal Manager
Groendyke Transportation
09.2018 - 01.2022
- Managed all day to day operations and employees of terminal. Monitored employee performance and productivity.
- Oversaw all planning of chemical and refined freight for Tulsa, OK, Enid, OK and Little Rock, AR terminals.
- Checked inventory levels to identify risks and opportunities for refined and chemical business.
- Assisted in planning freight and coordinated with drivers to achieve accurate, timely delivery of products.
- Met terminal budgets and exceeded goals each quarter.
- Oversaw shop employees. Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
Operations Manager
Protein Solutions
08.2017 - 08.2018
- Oversaw day to day operations of plant and performance.
- Communicated and coordinated with plant employees and outside carriers to efficiently ship and receive food grade tankers.
SR Operations Manager
CFI
01.2008 - 08.2017
- Managed daily operations ensuring to accomplish profitability and expansion goals.
- Oversaw all day to day operations of Planning Center. Managing 17 planners and 20 customer service representatives who were responsible for planning all freight shipping across U.S.
- Oversaw staff performance review assessments.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Science - Computer Programming
Draughon Business College
Joplin, MOSkills
- Logistics Procedures
- Critical Thinking in face paced environments
- Staff Management
- Operational Improvements
Timeline
Director of Operations
Indian River Transport
06.2023 - 07.2024
Customer Service Center Manager
United Petroleum Transport
08.2022 - 06.2023
Sr Chemical Planning Center Manager
Groendyke Transportation
02.2022 - 08.2022
Terminal Manager
Groendyke Transportation
09.2018 - 01.2022
Operations Manager
Protein Solutions
08.2017 - 08.2018
SR Operations Manager
CFI
01.2008 - 08.2017
Associate of Science - Computer Programming
Draughon Business College
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