Justin Gentle
Layton,UT
Summary
Accomplished Shift Manager at Taco Bell, adept in staff training and problem-solving, significantly improved team performance through effective task delegation and coaching. Skilled in POS systems and employee motivation, I excel in fostering team collaboration and ensuring high-quality customer service. My proactive approach and ability to multitask have consistently enhanced workplace productivity and quality.
Overview
4
4
years of professional experience
Work History
Team Trainer
Wendy's
08.2024 - Current
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
Line Cook
IHOP LLC
11.2023 - 08.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Team Member
Kroger Packaging Inc.
06.2023 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Shift Manager
Taco Bell
09.2020 - 05.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Education
High School Diploma - N/A
Utah Connections Academy
Layton, UT06.2017
Skills
- Compliance requirements
- Task delegation
- Staff training
- Employee presentations
- Performance monitoring
- Group dynamics
- Motivation techniques
- Employee engagement
- Cross-training
- Customer service
- Problem-solving
- Multitasking and organization
- Workplace safety
- Team collaboration
- Cash handling
- Food preparation
- Safe food handling
- Employee motivation
- Product knowledge
- Coaching and mentoring
- POS systems
Timeline
Team Trainer
Wendy's
08.2024 - Current
Line Cook
IHOP LLC
11.2023 - 08.2024
Team Member
Kroger Packaging Inc.
06.2023 - 10.2023
Shift Manager
Taco Bell
09.2020 - 05.2023
High School Diploma - N/A
Utah Connections Academy