Justin Gillum
Lockhart,TX
Summary
- Experienced manager, supervising over 100 staff in a large business operation.
- Competent trainer, accustomed to training large groups and teaching individuals new process paths.
- Ability to anticipate risk, plan ahead, and respond to fast changing environments.
- Skilled at resolving and addressing employee and customer concerns.
Overview
8
8
years of professional experience
Work History
Warehouse Supervisor
Air General
Austin, TX
04.2024 - Current
- Established a numerical staging system and put into effect daily inventory updates reducing truck driver wait times.
- Improved area organization using the 5S Method to better utilize space and encourage a safe environment.
- Ensures all export freight is properly secured in accordance with specific airlines cargo handling requirements.
Parts Delivery Specialist
O’Reilly’s auto parts
Lockhart, TX
03.2023 - 04.2024
- Picks and delivers orders to professional mechanics providing exceptional customer service, seeking to increase business and sales.
- Audits and organizes stock aiming to improve inventory accuracy and reduce discrepancies
Lead Shipping Clerk
Amazon
San Marcos , TX
11.2019 - 01.2023
- Implemented procedure and training updates for the package allocation process improving shipping sorter efficiency over 15%
- Developed a comprehensive redesign and introduced an enhanced operational floor layout, resulting in significant quality improvements for the site during the 2021 holiday season. This initiative increased volume capacity by over 20% and achieving a noteworthy $50,000 reduction in overhead costs.
- Mentored and trained high performing associates assisting In career development and promotion of several individuals.
Outbound Process Assistant
Amazon
San Marcos , TX
10.2016 - 11.2019
- Updated quality standards and retrained sortation team in the pack department resulting in a 35% decrease in quality errors and missing units during 2018 holiday season.
- Developed a problem solving system reducing time needed to resolve quality issues resulting in less units getting re-picked and an overall increase in pack productivity
- Oversaw and motivated team of 80-100 associates through coaching, effective staffing/labor planning and retraining high performing staff.
Skills
- Communication
- Operational improvement
- Planning and coordination
- Staff development
- Problem solving
- Customer service
Timeline
Warehouse Supervisor
Air General
04.2024 - Current
Parts Delivery Specialist
O’Reilly’s auto parts
03.2023 - 04.2024
Lead Shipping Clerk
Amazon
11.2019 - 01.2023
Outbound Process Assistant
Amazon
10.2016 - 11.2019