Justin Gonzalez

Quality Department

• Led initiatives that reduced defective product flow by proactively identifying and resolving vendor-related errors, resulting in significant cost savings and improved customer satisfaction.
• Acted as the primary liaison for cross-departmental quality issues, developing and executing solutions that enabled teams to consistently achieve and exceed performance metrics.
• Designed and implemented a productivity monitoring system for 55 associates, driving a 50% reduction in unresolved inventory issues.
• Delivered targeted coaching to associates, enhancing productivity and quality of output across the organization.

Manual Sort Department | June 2021 - March 2023

• Supervised and motivated a team of 120 associates, using data-driven coaching to elevate bottom performers and recognize top talent, fostering a culture of continuous improvement.
• Optimized labor allocation and shift planning, reducing operational costs and maximizing resource utilization.
• Conducted weekly presentations to senior leadership, highlighting process improvements and safety initiatives that directly impacted operational efficiency.
• Identified and developed future leaders, resulting in multiple internal promotions and a stronger talent pipeline.

OPEX/Presort department

• Addressed complex inventory and workflow issues, reducing delays and improving customer fulfillment rates.
• Trained and mentored new hires and existing staff, ensuring rapid onboarding and consistent achievement of performance standards.

• Developed and maintained relationships with client referral sources (realtors, lawyers, non-profits) to expand business opportunities.
• Provided an exceptional customer experience through careful oversight of the mortgage process from pre-approval through closing.
• Represented Acre Mortgage by addressing client questions and showcasing mortgage products at local business and non-profit events, enhancing community engagement.

• Managed team of 12 staff and 13 residents, prepared daily assignments, weekly shift schedule, and conducted bi-weekly payroll review.
• Led staff meetings and provided coaching to enhance team performance and positively impact client outcomes.
• Maintained regulatory licensing standards for medication supply, documentation, food supply and menu synchronization, as well as overall cleanliness and safety of the facility.

• Effectively prepared and delivered lectures to students and engaged in adaptive individual tutoring.
• Facilitated computer software education in a diverse classroom setting, engaging students of various ages.
• Guided students in crafting effective resumes for externship opportunities, enhancing their readiness for real-world applications.
• Fostered supportive relationships that encouraged students to return to the classroom with enthusiasm.