JUSTIN GRAHAM
Colorado Springs,CO
Summary
Motivated and adaptable professional with experience in administrative support, customer service, and small business management. Successfully ran an independent lawn care business while developing strong communication, organization, and problem-solving skills. A five-year college basketball player, bringing proven teamwork, leadership, and discipline to every role.
Overview
7
7
years of professional experience
Work History
Client Relations Specialist
Peakstone Law Group
Colorado Springs, CO
09.2025 - Current
- Managed client inquiries and resolved issues to enhance overall satisfaction.
- Developed and maintained strong relationships with clients, ensuring effective communication.
- Coordinated client appointments and meetings, while maintaining an organized scheduling process.
- Assisted in drafting legal documents and briefed clients on what their contracts meant.
- Followed up with leads to maintain engagement and increase conversion rates
- Increased Google reviews by 33% by building client rapport and using effective sales techniques to encourage more customer feedback
Self Employed Lawn Care
Colorado Springs, CO
01.2023 - Current
- Operated a successful self-owned lawn care business serving 15+ recurring residential clients
- Provided lawn mowing, edging, hedge trimming, and leaf removal with a focus on quality and detail
- Managed client scheduling, billing, and customer service independently
- Maintained equipment and ensured safe, efficient operations
- Built strong client relationships resulting in consistent repeat business and referrals
Fundraising Assistant
Cloud County Community College
11.2022 - 05.2023
- Handle confidential information and documents with discretion and maintain their proper organization
- Maintained donor database, supporting efficient communication and reporting
- Assisted in planning and executing fundraising events
- Drafted thank-you letters and campaign updates for donors and sponsors
- Coordinated email campaigns and tracked engagement metrics
- Supported grant applications and donor prospect research
Keyholder Sales Lead
Oasis Quench
08.2019 - 03.2020
- Entrusted with keyholder responsibilities, including opening/closing procedures and store security
- Trained new employees and supervised team members during peak hours
- Managed cash registers, reconciled nightly deposits, and prepared bank drops
- Addressed customer concerns and ensured high satisfaction ratings during shifts
- Performed inventory checks and coordinated restocking to maintain optimal product availability
Education
Bachelors in University Studies - emphasis in Business
Idaho State University
05-2025
Associates in Business -
Cloud County Community College
05-2023
Highschool Diploma -
Air Academy
05-2019
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
- Strong leadership skills – named Team Captain for 2022-23 season
Timeline
Client Relations Specialist
Peakstone Law Group
09.2025 - Current
Self Employed Lawn Care
01.2023 - Current
Fundraising Assistant
Cloud County Community College
11.2022 - 05.2023
Keyholder Sales Lead
Oasis Quench
08.2019 - 03.2020
Bachelors in University Studies - emphasis in Business
Idaho State University
Associates in Business -
Cloud County Community College
Highschool Diploma -
Air Academy