MEGAN JO ENRILE
8125 N 23rd Avenue #1014 Phoenix,AZ
Summary
I am a Client Relations and Administrative Professional with over 15 years of experience in veterinary medicine, customer service, office administration, and executive support. I am skilled at managing high-volume operations, building and maintaining strong client relationships, coordinating complex schedules, and optimizing workflow efficiency through meticulous documentation and attention to detail. After several years dedicated to managing family health matters, I am eager to re-enter the workforce and apply my proven commitment to professionalism, adaptability, and compassionate client service.
Overview
12
12
years of professional experience
Work History
Client Relations Specialist
White Tanks Animal Hospital & Grooming
01.2017 - 01.2018
- Facilitated effective communication between veterinary professionals and clients to ensure efficient service delivery.
- Oversaw appointment scheduling, client records, inventory management, and daily administrative tasks.
- Provided outstanding customer service in a dynamic veterinary setting.
Lead Veterinary Customer Service Administrator
Companion Animal Hospital
01.2015 - 01.2016
- Managed client service operations, including scheduling, inventory oversight, and insurance coordination.
- Supported staff training and process improvements to enhance workflow efficiency.
- Maintained high customer satisfaction through responsive communication and effective problem resolution.
Client Administrator
BluePearl Pet Emergency & Specialty Center
01.2013 - 01.2015
- Expertly managed patient intake, medical records, financial transactions, and referral communications, ensuring seamless operations.
- Delivered compassionate and effective support to clients during critical emergency and specialty care situations.
- Ensured meticulous documentation and enhanced communication among medical teams to optimize patient outcomes.
Senior Client Care Representative
Animal Medical Center of Deer Valley
01.2011 - 01.2013
- Managed patient follow-up, scheduling, account management, and financial transactions with precision.
- Addressed client concerns and enhanced customer satisfaction through proactive and effective communication.
- Contributed to the efficiency of clinic operations and supported client engagement initiatives.
Veterinary Receptionst
McQueen Veterinary Clinic
Chandler, AZ
06.2008 - 05.2011
- Delivered outstanding client-oriented service, exceeding expectations in all interactions.
- Managed scheduling, prescription requests, patient follow-up, and chart preparation efficiently.
- Proficient in AviMark Software and Microsoft Word, handling all front office needs effectively.
- Spearheaded the organization and redesign of the front office and lobby, implementing new processes to enhance client care.
- Oversaw daily financial transactions and deposits with accuracy and attention to detail.
- Directed front desk operations, ensuring smooth appointment scheduling and patient check-ins.
- Provided exceptional customer service by promptly addressing client inquiries and concerns.
- Streamlined record-keeping processes using veterinary management software to improve data accuracy.
- Collaborated with veterinary staff to coordinate patient flow during peak clinic hours.
Additional Veterinary Client Care Experience
Various Arizona Veterinary Practices
Arizona
10.2005 - 02.2008
- Additional details and references for this period are accessible upon request.
Education
Hospitality Administration And Management
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZSkills
- Compassionate client service
- Proficient in patient triage and emergency evaluation
- Expertise in medical records management and accurate documentation
- Strong pharmaceutical knowledge
- Skilled in inventory management
- Proficient in processing financial transactions
- Experienced in assisting clients with financial constraints
- Demonstrates attention to detail and organizational skills
- Computer and internet proficient
CORE COMPETENCIES
- Customer Service
- Veterinary Administration
- Appointment Scheduling
- Medical Documentation
- Inventory Management
- Financial Transactions
- Team Training
- Microsoft Office Suite
- Problem Resolution
- Multi-Line Phone Systems
- Data Entry
- Social Media & Client Outreach
Timeline
Client Relations Specialist
White Tanks Animal Hospital & Grooming
01.2017 - 01.2018
Lead Veterinary Customer Service Administrator
Companion Animal Hospital
01.2015 - 01.2016
Client Administrator
BluePearl Pet Emergency & Specialty Center
01.2013 - 01.2015
Senior Client Care Representative
Animal Medical Center of Deer Valley
01.2011 - 01.2013
Veterinary Receptionst
McQueen Veterinary Clinic
06.2008 - 05.2011
Additional Veterinary Client Care Experience
Various Arizona Veterinary Practices
10.2005 - 02.2008
Hospitality Administration And Management
Maricopa Community Colleges, Paradise Valley Community College