Virlisha Byrd
Fountain Inn,SC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Client Relations Specialist
Liveops
03.2021 - 10.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Customer Service Team Lead
Alorica Samsung
06.2019 - 01.2021
- Set attainable daily, weekly and monthly goals and game plans for the section.
- Engaged with customers through live chat, email, and phone with the goal of establishing a relationship and ensuring they feel satisfied with the service they received before ending the interaction.l
- Volunteered to handle complaints and issues for manager during busy time periods
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Customer Service Specialist
Kmart Customer Service associate
02.2017 - 06.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
Bachelor’s - Family Consumer Science
South Carolina State University
05.2021
Skills
- Conflict resolution
- Complaint resolution
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Client service
- Customer service
- Data entry
- Call center experience
- Complaint handling
- Client relations
Timeline
Client Relations Specialist
Liveops
03.2021 - 10.2024
Customer Service Team Lead
Alorica Samsung
06.2019 - 01.2021
Customer Service Specialist
Kmart Customer Service associate
02.2017 - 06.2019
Bachelor’s - Family Consumer Science
South Carolina State University