Justin Gustin
RAPID CITY,SD
Summary
Highly motivated service manager with 10 years of [Industry] experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
17
17
years of professional experience
Work History
Service Manager
RDO Equipment
Rapid City, SD
05.2017 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Field Service Manager
Cummins Rocky Mountain
Billings, MT
01.2007 - 05.2017
- Led team of up to 4 service technicians in field activities.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Installed and provided technical support for equipment.
- Reduced time to complete service calls and expertly retained key customers.
Education
High School Diploma -
West High School
Billings, MT04.2006
Skills
- Multiple Priorities Management
- Policy and Procedure Enforcement
- Performance Evaluations
- Customer Service Management
- New Employee Hiring
- Customer Service
- Work Planning and Prioritization
- Upselling
- Employee Relations
- Workflow Management
hobbies
Anything outdoors. and Hockey
Timeline
Service Manager
RDO Equipment
05.2017 - Current
Field Service Manager
Cummins Rocky Mountain
01.2007 - 05.2017
High School Diploma -
West High School