Justin Gustin
RAPID CITY,SD
Summary
Highly motivated service manager with 10 years of [Industry] experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
17
17
years of professional experience
Work History
Service Manager
RDO Equipment
05.2017 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Field Service Manager
Cummins Rocky Mountain
01.2007 - 05.2017
- Led team of up to 4 service technicians in field activities.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Installed and provided technical support for equipment.
- Reduced time to complete service calls and expertly retained key customers.
Education
High School Diploma -
West High School
Billings, MT04.2006
Skills
- Multiple Priorities Management
- Policy and Procedure Enforcement
- Performance Evaluations
- Customer Service Management
- New Employee Hiring
- Customer Service
- Work Planning and Prioritization
- Upselling
- Employee Relations
- Workflow Management
hobbies
Anything outdoors. and Hockey
Timeline
Service Manager
RDO Equipment
05.2017 - Current
Field Service Manager
Cummins Rocky Mountain
01.2007 - 05.2017
High School Diploma -
West High School