Summary
Overview
Work History
Education
Skills
Timeline
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Justin Hadley

Evanston,Illinois

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

3
3
years of professional experience

Work History

Case Manager

Trilogy Behavioral Healthcare
Chicago , IL
05.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Provided crisis intervention support for clients in emergency situations.
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Reviewed treatment plans against individual goals and healthcare standards.

Counselor (Intern)

Wings Health Services
Rolling Meadows, IL
04.2022 - 11.2022
  • Planned, formulated and assessed goals, policies and activities designed to implement educational objectives and performance standards.
  • Developed community education programming events and other activities designed to increase and improve educational outcomes.
  • Identified methods and tools to promote student success in project-based learning.
  • Developed and maintained positive relationships with support entities and representatives to secure educational grants.
  • Conducted assessments, interviews, and observations of clients.
  • Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
  • Attended weekly staff meetings to discuss case management strategies and client care plans.
  • Updated client data and information from counseling sessions using [Software].
  • Worked with diverse group of patients under direct supervision of licensed therapists and supervisors.
  • Provided crisis intervention services to individuals and families.

Case Manager

IVX Health
Naperville, IL
02.2021 - 04.2022
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Provided homework assistance using specific curriculum and materials.
  • Implemented and evaluated staff, volunteer or training programs.
  • Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
  • Oversaw fundraising activities and preparation of public relations materials.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.

Education

Master of Science - Social Work

Walden University
Minnesota City, MN
11.2024

Bachelor of Science - Psychology

Northeastern Illinois University
Chicago, IL
12.2019

Skills

  • Patient Support
  • Discharge Planning
  • Case Management
  • Emotional Awareness
  • Problem-Solving
  • Positive Attitude
  • Relationship Building
  • Data Entry and Analysis
  • Skilled in Microsoft Office
  • Care Coordination
  • Referral Coordination

Timeline

Case Manager

Trilogy Behavioral Healthcare
05.2022 - Current

Counselor (Intern)

Wings Health Services
04.2022 - 11.2022

Case Manager

IVX Health
02.2021 - 04.2022

Master of Science - Social Work

Walden University

Bachelor of Science - Psychology

Northeastern Illinois University

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Justin Hadley