JUSTIN HADLEY
DOWNSVILLE, LA
Summary
Highly effective professional with 30 years of experience working in the sales and customer service industry…... Proven ability to quickly adapt and learn new technical process, procedures and applications to trouble shoot system problems and make the repairs necessary to keep the company operational. Skilled at providing the highest level of customer service support both on site and in a call center setting. Excellent interpersonal skills to communicate with support staff, distributors and company executives. Strong work ethic with a consist drive to improve and streamline processes and procedures to maximize sales results.
Overview
24
24
years of professional experience
Work History
HVAC Sales
SOUTHERN PIPE AND SUPPLY
09.2018 - Current
- Responsible for growing the Heating and Air Conditioning sales department for a wholesale company, but position was not limited to just sales
- I manage the inventory level and proper SKU’s for our region and season of year
- Provide comprehensive technical support to customers and employees by researching and answering questions pertaining to the HVAC products we carry
Branch Manager
GOODMAN DISTRIBUTION
09.2004 - 09.2018
- Manage the day to day operations for a Heating and Air Conditioning company including financial analysis, employees and customer relations
- Oversaw the budgeting, inventory, equipment and vehicles for the company to ensure financial goals were being met
- Hired, trained and delivered performance evaluations for approximately 10 employees
- Supervise customer and technical support for the company which includes answering and following up on items that needed clarification and provide timely responses
- Consistently exceeding sales growth, 2015 increased sales by 21% and in 2014 by 12%
- Received Branch of The Year Award for 2010 and 2015, and awarded the Manager of the year in 2010
Customer Service Representative
GOODMAN DISTRIBUTION
01.2004 - 09.2004
- Provided comprehensive technical support to customers and employees by researching and answering questions pertaining to the products the company offered
- Oversaw the order‐processing area regarding shipment dates and product questions that assisted in meeting work time lines
Human Resources Consultant
VERIZON COMMUNICATIONS
10.2003 - 01.2004
- Assisted employees regarding information pertaining to the Family and Medical Leave Act as part of their benefits package with the company
- Answered questions and provided information for employees to understand the benefit and how this would impact them along with the required paperwork that would be needed
HVAC Sales Rep
Lennox Industries
01.2001 - 10.2003
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Education
No Degree - Economics
Louisiana Tech University
Ruston, LASkills
- Technical troubleshooting
- Equipment replacement
- EPA regulations
- Equipment calibration
- Issue troubleshooting
- Excellent problem solver
- Quality assurance
- Maintenance scheduling
- System upgrades
- Warranty service
- HVAC system design
- Troubleshooting expertise
Qualifications Summary
- Highly effective professional with 30 years of experience working in the sales and customer service industry.
- Proven ability to quickly adapt and learn new technical processes, procedures and applications to troubleshoot system problems and make the repairs necessary to keep the company operational.
- Skilled at providing the highest level of customer service support both on site and in a call center setting.
- Excellent interpersonal skills to communicate with support staff, distributors and company executives.
- Strong work ethic with a consistent drive to improve and streamline processes and procedures to maximize sales results.
Timeline
HVAC Sales
SOUTHERN PIPE AND SUPPLY
09.2018 - Current
Branch Manager
GOODMAN DISTRIBUTION
09.2004 - 09.2018
Customer Service Representative
GOODMAN DISTRIBUTION
01.2004 - 09.2004
Human Resources Consultant
VERIZON COMMUNICATIONS
10.2003 - 01.2004
HVAC Sales Rep
Lennox Industries
01.2001 - 10.2003
No Degree - Economics
Louisiana Tech University
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