Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Green

Newark,NJ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

HVAC Sales Representative

PSEG
02.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Customer Service Representative

PSEG
12.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled Gas Emergency calls with efficiency.

Collections Representative

PSE&G
08.2022 - 12.2023
  • Perform collection and credit work in connection with interview residential and commercial customers
  • Generate orders and reports
  • Take payment via phone
  • Make Payment arrangements
  • Inform clients of outside sources able to assist them during financial hardship.

Financial Service Representative

Westerra Credit Union
01.2019 - 01.2020
  • Processes member financial requests including establishing new member relationships
  • Assist with online banking, eStatements and bill pay set-ups
  • Assist with research requests, stop payments, wire transfers and monetary transactions
  • Answers questions and solves problems for members by listening to problems, collecting data, securing answers and reporting results.

Clerk

United States Postal Service
01.2015 - 01.2019
  • Processes mail efficiently, using provided processing equipment
  • Greet customers and fulfill the needs of each customer
  • Compute sales prices, total purchases, and receive and process cash or credit payment
  • Answer questions regarding the post office and its merchandise
  • Provide outstanding customer service.

Sales Associate

Saks Fifth Avenue
01.2012 - 01.2015
  • Greet customers and ascertain the needs of each customer
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Watch for and recognize security risks, thefts, and know how to prevent or handle these situations
  • Answer questions regarding the store and its merchandise
  • Stock shelves and floor merchandise.

Education

Associate of Applied Science - Information Technology

Berkley College
Newark
12.2024

Skills

  • Customer Relations
  • Network Troubleshooting
  • Technical Support
  • Mobile Device Management
  • Problem-Solving
  • Technical Troubleshooting
  • Software Upgrades
  • HTML and CSS proficiency
  • Office 365
  • Microsoft Office
  • Citrix
  • Windows OS

Timeline

HVAC Sales Representative

PSEG
02.2024 - Current

Customer Service Representative

PSEG
12.2023 - Current

Collections Representative

PSE&G
08.2022 - 12.2023

Financial Service Representative

Westerra Credit Union
01.2019 - 01.2020

Clerk

United States Postal Service
01.2015 - 01.2019

Sales Associate

Saks Fifth Avenue
01.2012 - 01.2015

Associate of Applied Science - Information Technology

Berkley College

Similar Profiles

CREATE PROFILE
Zoe Green