Matthew Salas
Service Experts
Palm Beach Gardens,FL
13
years of professional experience
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Work History
HVAC Sales Representative
1 Year 2 Months- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved or exceeded company-defined sales quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Monitored service after sale and implemented quick and effective problem resolutions.
General Manager
1 Year 4 Months- Directed daily operations to enhance member experience and satisfaction.
- Led a team of managers to achieve operational goals and performance standards.
- Developed training programs for staff to enhance service quality and operational efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Server/Bartender
6 Months- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Garage Door Technician
7 Months- Diagnosed problems and completed timely repairs.
- Presented sales presentations and proposals to prospects in territory, identifying positive features, and advantages of product over those of competition.
- Installed door frames, electric door openers using power tools, hand tools and electronic test equipment.
- Adjusted doors to open or close with correct amount of effort and made simple adjustments to electric openers.
- Educated homeowners about proper care and maintenance of garage door systems.
- Measured and estimated jobs in order to calculate fees.
- Completed required paperwork such as work orders according to services performed or required.
- Informed homeowner of importance of each part that ties in with the garage door to function properly on a day to day basis
- Sold repairs or replacement of garage door and parts
Sales Account Manager
5 Months- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Negotiated prices, terms of sale and service agreements.
- Created proposals for new and repeat customer business transactions.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Inside Sales Representative
1 Year 7 Months- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Used CRM software to maintain detailed contact logs and account records.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Set up new accounts, established customer credit, and set up payment methods.
- Wrote sales contracts for orders obtained and submitted orders for processing.
General Manager
6 Years 1 Month- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Server
1 Year 4 Months- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Education
Associate of Arts - Business Administration
Skills
Sales Strategy
Sales enhancement
Sales strategies
Objection handling
Issue Resolution
Customer Service
Time Management
Sales Coaching
Detail orientation
Communication skills
Timeline
HVAC Sales Representative
Service Experts
07.2025 - CurrentRead More
General Manager
Crunch Fitness
03.2024 - 07.2025Read More
Server/Bartender
Cheesecake Factory Restaurant
09.2023 - 03.2024Read More
Garage Door Technician
Precision Garage Door
01.2023 - 08.2023Read More
Sales Account Manager
Ridge Top Exteriors
07.2022 - 12.2022Read More
Inside Sales Representative
Insulation Plus Of Tampa
11.2020 - 06.2022Read More
General Manager
Crunch Fitness
08.2014 - 09.2020Read More
Server
BJ's Restaurant & Brewhouse
03.2013 - 07.2014Read More
Hillsborough Community College
Associate of Arts from Business Administration
Read More