Justin Hagge
Sicklerville,NJ
Summary
Dynamic Individual with a proven track record in enhancing customer satisfaction through effective communication and problem resolution. Skilled in payment processing and adept at fostering teamwork, I excel in identifying service trends and implementing solutions that elevate the customer experience.
Overview
8
8
years of professional experience
Work History
Player Experience Specialist
Penn Interactive Ventures
Cherry Hill, NJ
04.2021 - 03.2025
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Assisted in developing training materials related to new products or services being released.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Cashier/Self Checkout Host
Walmart
Williamstown, NJ
07.2017 - 07.2020
- Helped customers find specific products, answering questions and offering advice.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer service.
Education
BBA - Business Administration
Rutgers Camden University
Camden, NJ2020
Skills
Ability to communicate well with people within and outside the company
Deal with any problem and find a way to make the best decision possible
Exceptional at working in teams and compromising with teammates
Friendly to customers and dealing with customer service
- Data entry
- Payment processing
Timeline
Player Experience Specialist
Penn Interactive Ventures
04.2021 - 03.2025
Cashier/Self Checkout Host
Walmart
07.2017 - 07.2020
BBA - Business Administration
Rutgers Camden University
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