Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Justin Han

Plantation,FL

Summary

Empathetic Customer Care Agent known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and communication technologies. Excel in active listening, problem-solving, and adaptability, ensuring positive outcomes in customer interactions.

Overview

5
5
years of professional experience

Work History

Customer Care Agent

Chewy.com
Plantation, FL
02.2025 - Current
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Communicated effectively with other departments to resolve customer issues promptly.
  • Built strong relationships with customers by providing exceptional service.
  • Processed orders, returns, and refunds efficiently.
  • Utilized problem-solving skills to identify root cause of customer issues.

Head Waiter

U-Know Korean Bistro
Hollywood, FL
03.2020 - 06.2024
  • Built relationships with regular customers through personalized service.
  • Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Trained new waiters on food service procedures and customer service standards.
  • Monitored wait staff performance and provided feedback when necessary.

Education

High School Diploma -

Gateway Charter High School
Fort Myers, FL
05-2015

Skills

  • Conflict resolution
  • Customer relationship management
  • Order processing
  • Issue tracking
  • Active listening
  • Problem solving
  • Typing speed
  • Time management
  • Communication skills
  • Multitasking and organization

Accomplishments

  • Top Performing Chewy Customer Care Agent in March 2025
  • Employee of the Year at U-Know Korean Bistro in June 2021
  • Outstanding Customer Service at U-Know Korean Bistro in 2022

Languages

Korean
Professional

Timeline

Customer Care Agent

Chewy.com
02.2025 - Current

Head Waiter

U-Know Korean Bistro
03.2020 - 06.2024

High School Diploma -

Gateway Charter High School

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