Justin Haney
Ruckersville,VA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments, but also strong with working alone to complete tasks.
Overview
12
12
years of professional experience
Work History
Manager, Resource & Support Services
Sentara RMH
Harrisonburg, VA
11.2022 - Current
- I lead a team of 25 full-time employees split between two separate locations focused on call center scheduling, registration, checkout, and greeters.
- Re-shaped the team to change the culture of our work environment and ensure a positive, team-based setting.
- Continuously develop and implement strategies to increase customer satisfaction and loyalty.
- Create monthly reports for senior management summarizing operational performance metrics.
Varsity Assistant Coach
William Monroe High School
Stanardsville, VA
11.2013 - Current
- I was the JV Head coach and Varsity Assistant until 2022, when I stepped back to just Varsity Assistant to take on my current role at RMH.
- Assist in developing and implementing practice plans and scouting upcoming opponents.
- Organize and supervise off-season weight training and conditioning sessions for athletes.
- Monitor student athletes' academic progress, ensuring they maintained eligibility requirements. Meet with parents regarding this when necessary.
IT Governance Coordinator
CFA Institute
Charlottesville, VA
11.2019 - 09.2022
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Developed strategies to improve operational procedures and reduce costs.
- Worked to onboard and offboard IT Contract workers, including the recruiting and contracting processes.
- Coordinated with other departments to ensure projects were completed on time and within budget.
Special Investigator, Exam Matters
CFA Institute
Charlottesville, VA
06.2017 - 11.2019
- Drafted on-time reports detailing case findings and explaining data/evidence.
- Examined evidence closely and read exam day reports to understand significance and develop a deeper understanding of case dynamics.
- Assisted teammates with caseloads when they were behind and we were approaching important deadlines.
- Led, planned, and organized our projects to locate and pull the exam books we needed from our warehouse twice yearly.
Client Services Representative, Team Lead
CFA Institute
Charlottesville, VA
10.2015 - 06.2017
- Quickly worked my way into earning the Team Lead and escalation specialist roles.
- Led a project using SWOT analysis to revamp our Customer Service Operations, in which we added an overnight team to better serve our clients around the world.
- Delivered both phone and email support to troubleshoot for our clients and ensure a great client experience.
- Used strong communication skills to maintain positive control of conversations and consistently exceed performance targets.
Education
Bachelor of Arts - Business Administration
Bridgewater College
Bridgewater, VA05-2012
Skills
- Team Building & Leadership
- Strong Communicator to all levels
- Relationship Development & Management
- Effective Multitasking
Timeline
Manager, Resource & Support Services
Sentara RMH
11.2022 - Current
IT Governance Coordinator
CFA Institute
11.2019 - 09.2022
Special Investigator, Exam Matters
CFA Institute
06.2017 - 11.2019
Client Services Representative, Team Lead
CFA Institute
10.2015 - 06.2017
Varsity Assistant Coach
William Monroe High School
11.2013 - Current
Bachelor of Arts - Business Administration
Bridgewater College